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JO-202521: Customer Support Representative

Role overview

Qualifications

  • Minimum of 3 years of experience in customer support or a similar client-facing role.
  • Excellent communication skills with the ability to simplify technical or complex information.
  • Strong problem-solving and multi-tasking abilities.
  • Experience using CRM or ticketing systems (e.g., Zendesk, Freshdesk, Salesforce).

Responsibilities

  • Respond to customer inquiries via email, phone, chat, or ticketing systems.
  • Troubleshoot product or service issues and provide clear, accurate solutions.
  • Document interactions and resolutions in the CRM or support platform.
  • Escalate complex concerns to appropriate teams when necessary.

Key facts

Other skills

  • Problem Solving
  • Communication
  • Multitasking
  • Professionalism
  • Empathy

About the company

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KonnectHub

Company details

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Job description

Job Overview: 
We are seeking a dedicated Customer Support Representative with at least three years of experience in providing client-facing support. The ideal candidate is proactive, solutions-oriented, and capable of managing customer inquiries with professionalism and empathy. This role ensures timely issue resolution while maintaining a positive customer experience across multiple communication channels. 

 

Key Responsibilities: 

  • Respond to customer inquiries via email, phone, chat, or ticketing systems. 
  • Troubleshoot product or service issues and provide clear, accurate solutions. 
  • Document interactions and resolutions in the CRM or support platform. 
  • Escalate complex concerns to appropriate teams when necessary. 
  • Maintain a high level of product knowledge to assist customers effectively. 
  • Meet or exceed performance metrics such as response time, customer satisfaction, and ticket resolution. 
  • Collaborate with internal teams to improve processes, customer experience, and support documentation. 

 




Requirements

  • Minimum of 3 years of experience in customer support or a similar client-facing role. 
  • Excellent communication skills with the ability to simplify technical or complex information. 
  • Strong problem-solving and multi-tasking abilities. 
  • Experience using CRM or ticketing systems (e.g., Zendesk, Freshdesk, Salesforce). 
  • Ability to work independently in a remote environment. 
  • High level of professionalism, patience, and customer empathy. 

  • Nice-to-Have: 

  • Experience supporting SaaS, tech, or service-based products. 
  • Familiarity with knowledge base creation or process documentation. 




Benefits

  • Permanent work from home 
  • An inclusive and supportive work environment. 
  • Competitive salary  
  • Opportunities for career growth and professional development. 
  • Supportive and collaborative team environment. 


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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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