Team Lead, Optical Lab

With minimum supervision, act as a working lead while providing lead support to the overall lab functions. Coordinate the workflow to ensure unit performance is maintained.

Essential Functions

Perform department tasks including one or more of the following:

Oversee the work of the division/team staff and manage the daily work volume including any service agreements with customers or business partners

Assist management with monitoring team performance; provide prompt, objective coaching and counseling; apprise supervisor of successes and concerns; provide input for performance evaluations

Assist management with monitoring of personnel moves within the Optical lab

Assist in overseeing the department staff to ensure quality, timeliness and accuracy meet line of business standards

Step in to support within the lab in any area when there is a staffing need(s).

Assist in the coordination of staff in the event of a natural disaster; keeping up to date on all safety and evacuation procedures

Coordinate with other units/departments to facilitate special requests, change in processes and resolution of work flow/production issues

Ensure all department processes and performance standards are documented accurately; develop and maintain department procedure manuals; train division/team employees on current or revised unit processes and procedures

Research and resolve issues related to internal performance of the department

Assist, cooperate and communicate with appropriate departments to resolve workflow issues

Support management in proper scheduling of staff by communicating staffing gaps due to scheduled/unscheduled absences

Start up and shut down lab software, when applicable

Keep up to date on all safety and evacuation procedure

Act as point of contact for escalated customer or business partner issues and escalate to management for proper resolution to meet business standards of operational excellence and client satisfaction

Support department and strategic initiatives by meeting target goals and objectives set by management

Support in the training/development of new associates in the lab as assigned by management.

Job Specifications

Typically has the following skills or abilities:

Two to four years of experience in applicable functional area

Demonstrated knowledge, skills, and ability to perform the functions of all Optical Technician jobs

Excellent verbal communication skills

Ability to speak in group situations and discussions toward resolving issues

Clearly and concisely communicate project issues and status

Demonstrated ability to handle multiple projects while meeting department timelines

Proficient with word processing and spreadsheet applications

Ability to carry/lifting to up to 50 pounds.

Ability to stand and walk for prolonged periods of time.

Occasional after hours /weekend hours required to meet business needs.

For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP location and WFM), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment

Working Conditions:

The working environment is generally favorable, lighting and temperature are adequate and there are no hazardous or unpleasant conditions caused by noise, dust, etc.

The above information on this description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job grade.

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.   

The compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding Optical Outlets benefits, please visit opticaloutlets.com/careers