Sr. Manager, Quality Assurance

Sage Dental Management is a leading, rapidly growing Dental Service Organization (DSO) committed to
innovation, excellence, and patient-centered care.

The Senior Manager, Quality Assurance is responsible for developing, implementing, and continuously
improving the organization’s quality assurance and clinical quality programs across a network of dental
practices. This role partners closely with clinical leadership, operations, compliance, risk management,
and practice teams to ensure consistent delivery of safe, high-quality, evidence-based dental care.

The Senior Manager will establish quality standards, monitor clinical and operational performance,
identify opportunities for improvement, lead quality initiatives, and ensure practices maintain
compliance with applicable federal, state, and local requirements. The ideal candidate combines strong
knowledge of dental clinical standards with data-driven quality improvement, regulatory compliance,
and multi-site leadership experience.

Quality Assurance and Clinical Quality

• Develop and maintain the DSO's enterprise-wide quality assurance program and clinical quality
standards.
• Establish standardized quality metrics, audits, scorecards, and reporting processes across dental
practices.
• Conduct and oversee clinical and operational quality audits, including chart reviews,
documentation reviews, infection prevention, radiographic practices, treatment planning, and
patient safety.
• Identify trends, gaps, and opportunities for improvement through analysis of clinical and
operational data.
• Partners with dental directors, dentists, hygienists, practice managers, and other clinical leaders
to develop corrective and preventive action plans.
• Monitor the effectiveness of corrective actions and ensure sustainable improvements.
• Support evidence-based clinical protocols and standardization of best practices across the
organization.

Regulatory & Compliance

• Partner with Compliance and Legal teams to ensure practices meet applicable dental
regulations, accreditation standards, and organizational policies.
• Monitor compliance with federal, state, and local requirements affecting dental operations and
patient care.
• Support readiness for regulatory inspections, external audits, and accreditation activities.
• Assist with investigation and resolution of quality-of-care concerns, patient complaints, adverse
events, and clinical incidents.
• Maintain appropriate documentation and reporting related to quality activities.
Data, Reporting & Analytics
• Develop executive-level quality dashboards and reports highlighting trends, risks, and
improvement opportunities.
• Establish meaningful KPIs related to clinical quality, patient safety, documentation, infection
prevention, and regulatory compliance.
• Analyze quality data to identify root causes and prioritize improvement initiatives.
• Present quality findings and recommendations to senior leadership and clinical governance
committees.
• Use data to evaluate the effectiveness and return on investment of quality improvement
programs.

Program & Project Leadership

• Lead enterprise-wide quality improvement initiatives from planning through implementation
and evaluation.
• Develop policies, procedures, audit tools, educational materials, and quality improvement
resources.
• Coordinate cross-functional quality initiatives involving Operations, Clinical, Compliance, Risk
Management, IT, and other departments.
• Provide guidance and coaching to regional and practice-level leaders on quality standards and
improvement methodologies.
• Support the development and delivery of quality-related training for clinical and operational
teams.

Leadership & Collaboration

• Serve as a subject-matter expert and resource for dental quality assurance and patient safety.
• Build strong relationships with clinical and operational leaders throughout the organization.
• Influence practice behavior and performance through education, data, collaboration, and
accountability.
• Promote consistency while recognizing differences in state-specific regulatory requirements and
practice environments.
• May supervise Quality Assurance staff, clinical auditors, analysts, or other quality professionals.

Bachelor's degree in Dental Hygiene, Healthcare Administration, Nursing, Public Health, Quality
Management, or a related field; advanced degree preferred.

• 5–8+ years of experience in healthcare quality, dental quality assurance, clinical operations,
compliance, or a related field.
• Experience working within a dental practice, dental group, DSO, healthcare system, or multi
site clinical environment strongly preferred.
• Demonstrated experience developing or managing quality assurance, quality improvement,
audit, or compliance programs.
• Strong understanding of dental clinical workflows, documentation standards, patient safety, and
infection prevention.
• Experience analyzing quality metrics and translating data into actionable improvement plans.
• Demonstrated ability to lead cross-functional initiatives and influence stakeholders without
direct authority.
• Strong written, verbal, analytical, organizational, and presentation skills.
• Ability to travel to dental practices as needed.

Preferred Qualifications

• Master's degree in Healthcare Administration, Public Health, Quality Management, or related
discipline.
• Experience with DSO operations and multi-state dental regulations.
• Certification such as CPHQ, CHC, or Lean/Six Sigma.
• Experience with electronic dental/health records and quality reporting systems.
• Experience with root-cause analysis, corrective and preventive action (CAPA), and continuous
improvement methodologies.

Be part of a purpose-driven organization transforming dental care. Collaborate with a passionate,
innovative team. Access to cutting-edge technology and professional development resources.
Competitive compensation and benefits.