Technical Account Manager - Customer Success

This role is located in EMEA- remote with possibility to work from our offices in Munich or Budapest

Tulip brings modern technology and AI into manufacturing. Manufacturing accounts for almost 20% of the global economy and one in every seven workers on Earth, yet remains among the least digitized. More than a decade ago, we created the category to close that gap: AI-native software that puts cutting-edge tools directly in the hands of the people on the manufacturing front lines. Because we are human-centered and tech-obsessed, we are building a future of work where human ingenuity is amplified with the latest technology.

In January 2026 we became one of Boston's few new AI unicorns, reaching a $1.3B valuation. We're growing double digits in revenue year over year. The world's best manufacturers run on Tulip - turning inventory 10x faster, releasing gene therapies in hours instead of weeks, and training master craftspeople to forge engagement rings 5x more rapidly. Headquartered in Somerville, MA with offices in Germany, Hungary, Singapore, Japan, and Israel, we've been consistently named a World Economic Forum Global Innovator, a Gartner leader, and one of Built In Boston's "Best Places to Work."

We run the way we build: AI-forward, humanistic, and high ownership. We're looking for builders who are energized by complex problems, rapid cycles, and the unique opportunity to see their impact on a global scale.

About the Role

We're looking for a Technical Account Manager (TAM) to join our growing Customer Success team at Tulip Interfaces. As a TAM, you'll bridge the gap between technical expertise and customer success, partnering closely with our customers and the Tulip account team to provide strategic and tactical guidance on technical matters that drive customer value and adoption.

You'll serve as the technical advisor for customers, helping them maximize their investment in Tulip's no-code platform while ensuring they achieve their operational excellence goals.

Key Responsibilities

Strategic Technical Advisory

• Partner with customers and the Tulip account team to develop and execute technical success plans for assigned accounts
• Provide expert guidance on Tulip platform architecture, integrations, and advanced use cases
• Lead technical discussions with customer stakeholders, from app builders to IT and Operations leaders
• Identify opportunities for deeper platform adoption and technical optimization

Customer Enablement & Growth

• Conduct technical workshops, training sessions, and platform deep-dives
• Help customers design scalable solutions using Tulip's no-code platform
• Guide customers through complex technical implementations and integrations
• Collaborate with customers to establish technical best practices and governance

Cross-Functional Collaboration

• As a member of the account team, you will work closely with Account Executive and Customer Success Manager to ensure seamless customer experience and account growth
• Partner with Product and Engineering teams to communicate customer technical requirements
• Collaborate with Sales Engineering during expansion opportunities
• Support renewal processes with technical value demonstrations

Technical Expertise & Thought Leadership

• Stay current on Tulip platform capabilities, industry trends, and manufacturing technologies
• Develop technical content, documentation, and enablement materials
• Participate in customer advisory boards and technical user groups
• Represent Tulip at industry events and technical conferences

About You

You're passionate about technology, customer success, and manufacturing innovation. You thrive in technical discussions while building strong relationships with customers and internal teams. You have a collaborative mindset and enjoy translating complex technical concepts for diverse audiences. You're excited about helping manufacturers transform their operations using cutting-edge no-code technology.

Skills You'll Need

Technical Background

• 5-7 years of experience in technical customer-facing roles (Solutions Engineering, Technical Consulting, or similar)
• 3+ Years of Tulip delivery experience, at the L4 SOLV level
• Strong understanding of manufacturing operations, Industry 4.0, or industrial software
• Experience with APIs, system integrations, and database concepts
• Familiarity with no-code/low-code platforms preferred
• Ability to travel (estimated 20%)

Communication & Collaboration

• Excellent written and verbal communication skills
• Ability to translate complex technical concepts for diverse audiences
• Strong presentation and workshop facilitation skills
• Collaborative mindset with experience working across teams

Industry Knowledge

• Deep knowledge of digital transformation initiatives in industrial settings
• Understanding of manufacturing processes and operational challenges
• Experience with manufacturing execution systems (MES) and similar platforms 

• Impact: Help customers transform their operations and achieve measurable business outcomes
• Growth: Develop deep expertise in cutting-edge manufacturing technology while building customer success skills
• Team: Join a collaborative, customer-obsessed team that values technical excellence
• Learning: Continuous learning opportunities with access to the latest manufacturing and technology trends
• Culture: Be part of a company that's revolutionizing how manufacturing gets done