Job Location: United Kingdom

Job Type: Permanent

Remuneration: Competitive salary taking into account skills, experience and qualifications 

Lead, Develop and Grow Within Our Specialist Subsidence Team

This is an exciting opportunity to join a thriving Subsidence team where you'll play a pivotal role in leading, developing and inspiring colleagues while helping to deliver an outstanding customer experience. As an Operations Manager, you'll provide day-to-day guidance and support, acting as the go-to person for the team, driving performance, identifying development opportunities and creating a positive, engaged culture where people can thrive and succeed.

The role offers a unique blend of people leadership and technical claims expertise. You'll manage your own portfolio of subsidence claims while supporting the wider team, giving you the opportunity to continue developing your technical knowledge and build on your existing subsidence experience. You'll also work closely with the leadership, providing support and deputising when required.

We're keen to hear from experienced team leaders/managers who have a passion for developing people and delivering excellent service. Equally, this role presents a fantastic opportunity for experienced subsidence professionals who are looking to take the next step into leadership. If you're a confident claims handler with strong technical expertise, a natural mentor and a desire to positively influence team performance, we'd love to hear from you.

Success in this role requires someone who is organised, adaptable and motivated by achieving results. You'll be an excellent communicator, confident in managing changing priorities and comfortable operating in a fast-paced environment. Most importantly, you'll lead by example, embrace innovative ways of working and be committed to both your own professional development and the development of those around you.

The skills you will have when you apply:

• Leadership & Coaching - Ability to motivate, develop and support colleagues to achieve their potential.
• Subsidence Expertise - Strong understanding of subsidence claims, or experience managing a portfolio of complex claims.
• Customer Service Excellence - Commitment to delivering exceptional outcomes for customers and clients.
• Communication Skills - Confident communicator with strong influencing, negotiation and relationship-building abilities.
• Performance Management - Experience driving team engagement, productivity and service standards.
• Organisation & Prioritisation - Able to effectively manage workloads, competing priorities and changing demands.
• Adaptability - Comfortable working in a fast-paced environment and responding to periods of increased volume.
• Continuous Improvement - Keen to embrace innovation, new ways of working and ongoing professional development.