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Operations Manager - Subsidence

Role overview

Qualifications

  • Leadership
  • Subsidence Expertise
  • Customer Service Excellence
  • Strong communication skills

Responsibilities

  • Lead, develop and inspire colleagues in the Subsidence team
  • Manage a portfolio of subsidence claims
  • Drive performance and identify development opportunities
  • Act as the go-to person for the team and support leadership

Key facts

Other skills

  • Leadership
  • Verbal Communication Skills
  • Coaching
  • Adaptability
  • Self-Motivation
  • Time Management

About the company

Sedgwick Ireland logo

Sedgwick Ireland

Insurance

Sedgwick, previously operating under the OSG Vericlaim brand, is Ireland's largest and longest established Specialist Third Party Administrator and Loss Adjuster. We are a SEDGWICK Company and part of the Global Sedgwick Organisation backed by the resources of the Leading Global Provider of technology enabled risk and claims solutions we can truly offer a local market based service operating to market leading international standards. Having built on our history and heritage as Chartered Loss Adjusters, today we provide a diverse and extensive range of outsource services for the Insurance and Financial Sectors in Ireland and Internationally. A unique business model incorporating industry and market experience, the application of behavioural science, lean process management and modern technology sets Sedgwick apart from the competition in our chosen markets. Providing the service layer between our clients and their customers we have a proven pedigree and reputation for operational excellence delivering the widest range of specialist and technical services in the market. The Sedgwick difference is our People and a desire to develop our talent for the benefit of all our stakeholders. Taking Care of People "Caring Counts” is at the heart of everything we do and the guiding principal in the development of Sedgwick becoming the leading broad based service provider we are today. We are Regulated as an Insurance Intermediary with the Central Bank of Ireland, have full EU Passport status and meet all Fiduciary and Corporate Governance Standards.

Company details

Company typeStartup
IndustryInsurance
Company size201 - 500

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Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Operations Manager - Subsidence

Job Location: United Kingdom

Job Type: Permanent

Remuneration: Competitive salary taking into account skills, experience and qualifications 

Lead, Develop and Grow Within Our Specialist Subsidence Team

This is an exciting opportunity to join a thriving Subsidence team where you'll play a pivotal role in leading, developing and inspiring colleagues while helping to deliver an outstanding customer experience. As an Operations Manager, you'll provide day-to-day guidance and support, acting as the go-to person for the team, driving performance, identifying development opportunities and creating a positive, engaged culture where people can thrive and succeed.

The role offers a unique blend of people leadership and technical claims expertise. You'll manage your own portfolio of subsidence claims while supporting the wider team, giving you the opportunity to continue developing your technical knowledge and build on your existing subsidence experience. You'll also work closely with the leadership, providing support and deputising when required.

We're keen to hear from experienced team leaders/managers who have a passion for developing people and delivering excellent service. Equally, this role presents a fantastic opportunity for experienced subsidence professionals who are looking to take the next step into leadership. If you're a confident claims handler with strong technical expertise, a natural mentor and a desire to positively influence team performance, we'd love to hear from you.

Success in this role requires someone who is organised, adaptable and motivated by achieving results. You'll be an excellent communicator, confident in managing changing priorities and comfortable operating in a fast-paced environment. Most importantly, you'll lead by example, embrace innovative ways of working and be committed to both your own professional development and the development of those around you.

The skills you will have when you apply:

  • Leadership & Coaching - Ability to motivate, develop and support colleagues to achieve their potential.
  • Subsidence Expertise - Strong understanding of subsidence claims, or experience managing a portfolio of complex claims.
  • Customer Service Excellence - Commitment to delivering exceptional outcomes for customers and clients.
  • Communication Skills - Confident communicator with strong influencing, negotiation and relationship-building abilities.
  • Performance Management - Experience driving team engagement, productivity and service standards.
  • Organisation & Prioritisation - Able to effectively manage workloads, competing priorities and changing demands.
  • Adaptability - Comfortable working in a fast-paced environment and responding to periods of increased volume.
  • Continuous Improvement - Keen to embrace innovation, new ways of working and ongoing professional development.

What we'll give you for this role:

Remuneration & more

  • Competitive salary taking into account skills, experience and qualifications
  • A Self Invested Personal Pension Scheme (SIPP)
  • Holiday allowance of 25 days plus bank holidays
  • Flexible working from our office or your home

Health & support

  • Private healthcare plan (including pre-existing conditions)
  • Life assurance
  • Group Income Protection 

Other benefits

  • Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications
  • Employee assistance programme for employee wellbeing 
  • Discounts on various products and services

This isn't just a position, it's a pivotal role in shaping our industry

At Sedgwick, you won't just build your career; you'll cultivate a team of experts. Our Sedgwick University offering empowers you to excel as well as your team members, with the most comprehensive training program in the industry which includes more than 15,000 courses on demand, training specific to roles, and opportunities to continue formal education.

Together, we're not only reshaping the insurance landscape, we’re building a legacy of talent. Come and be a catalyst for change within our industry.

Next steps for you:

Think we'd be a great match? Apply now – we want to hear from you.

If you’re unsure whether you have all the skills needed then do apply – we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between.

Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications, and may select some applicants for an interview (which may be virtual, or in-person).

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Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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