Specialist 2, Regional Service
LOCATION: Avon / Michigan (US-MI), United States | BRAND: Bendix | REQUISITION ID: 10942 | JOB GRADE: 13
| ON-SITE/REMOTE: Remote
Want to help shape tomorrow? At Bendix, we set the standard with advanced dynamic solutions that drive improved commercial vehicle performance and safety. We’re part of the Knorr-Bremse Group, the global leader in braking technologies. As part of our team, you’ll collaborate with a world of talented and dedicated colleagues whose sense of purpose complements your own. You’ll find rewarding opportunities, diverse experiences, partnerships, and an unwavering commitment to ethics and integrity.
Bendix Commercial Vehicle Systems LLC is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
JOB DESCRIPTION:
Position Title: Specialist 2, Regional Service
Reports To: Manager, Field Service & Training
Date Last Revised: April 6, 2026
Position Summary:
Provide technical services and training support for the Bendix product line to the Bendix/Knorr-Bremse customer base, including OEMs, independent distributors, fleets, trailer customers, and internal colleagues. This role requires advanced technical expertise.
Essential Functions:
- Troubleshoot Air, Foundation Brake and Electronic Safety Systems such as Antilock Brakes, Electronic Stability Control, radar-based Collision Avoidance and tire pressure monitoring.
- Conduct training for Bendix customers on the proper installation and maintenance of components and systems.
- Conduct Factory Product Schools, at various locations within the assigned region.
- Install, remove, monitor or test brake and safety system components as requested by Elyria Engineering.
- Support Regional Account Managers by providing them and their customers with training and product support.
- Develop training programs for new product introduction as well as on-going program maintenance.
- Assist Regional Director and Account Managers in development of marketing strategies.
Knowledge:
- Advanced knowledge of the operation and maintenance of commercial vehicle products such as air, foundation braking, and electronic control systems.
- Knowledge of heavy truck industry, OEMs, suppliers, distribution channels and trade associations.
- Strong working knowledge of organizational sales policies and procedures.
- Knowledge of customer business and how they operate.
Experience:
- A minimum of 5+ years of commercial vehicle system troubleshooting experience.
- Strong experience with mechanical and electrical products related to commercial vehicles.
Skills:
- Strong electrical and mechanical aptitude.
- Strong problem-solving skills, ability to uncover root causes and key drivers of product performance issues.
- Applies creative and innovative solutions to resolve complex problems and issues.
- Excellent interpersonal, oral, and written communication skills.
- Strong presentation skills. Capable of conducting presentations to leadership and small or large groups.
- Works independently, sets priorities, and manages time effectively to meet customer demands.
- Demonstrates strong planning and organizational skills.
- Must be able to prioritize workload and determine which customer requests will provide the greatest business value.
- Proficient in the use of electronic test equipment such as Digital Volt Meter and Computer Diagnostics.
- Proficient in the use of hand tools.
- Proficient in Microsoft office products including Word, Excel, PowerPoint and Outlook.
- Able to perform effectively in a customer-focused, team-based matrix organization.
- Able to perform successfully both independently and in a team environment.
- Results-oriented, with a demonstrated ability to meet tight deadlines.
- Demonstrates a commitment to ongoing training and professional development.
- Bilingual in English and Spanish preferred.
Education:
- Associate degree required, preferably in Heavy Automotive Equipment Technology or a related field. A B.S. degree in Mechanical or Manufacturing Engineering is preferred.
- Automotive Service Excellence (ASE) or similar certification in brake systems preferred.
Travel & Physical Requirements:
- Must be able to travel domestically 75%–80% of the time. Minimal international travel may also be required.
- Must be able to drive a vehicle for extended hours.
- Routinely required to lift approximately 50 lbs.
- Must be capable of standing/sitting for extended periods of time.
- Must be able to use computer keyboard and hand tools.
- Must be able to communicate effectively in a noisy environment.
Position Requirements:
The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
