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Help Desk Analyst – ServiceNow – Phoenix Local (Mostly Remote) - W2 Contract

SunSoft Online

Role overview

Qualifications

  • Currently living in the Phoenix metro area
  • Authorized to work in the U.S. without sponsorship
  • 1+ year of help desk or troubleshooting experience
  • Hands-on experience with ServiceNow

Responsibilities

  • Technical support for the state's ERP system and HR/talent software
  • Responding to phone and email queries
  • Walking non-technical users through problem-solving
  • Triaging and escalating tickets in ServiceNow

Key facts

Hard skills

ServiceNow ServiceNow Help Desk Support ERP Systems Knowledge

Other skills

  • Troubleshooting (Problem Solving)
  • Data Reporting
  • Communication
  • Problem Solving

About the company

SunSoft Online logo

SunSoft Online

Staffing & Recruiting

Since 2006, SUNSOFT has specialized in placing IT and technology talent in companies across the US. There are many benefits to using SunSoft Online IT consulting company services. One of the most significant advantages is the expertise that IT consultants bring to the table. IT consultants are trained and experienced in a wide range of technologies and can provide valuable insights and recommendations on how to best use technology to meet the needs of a business. SunSoft Online IT consulting company can also save businesses time and money. By outsourcing their IT needs to a consulting firm, businesses can focus on their core operations rather than worrying about managing their own technology infrastructure. Additionally, SunSoft Online IT consulting company firms often have access to resources and expertise that may not be available in-house, which can help businesses get more value out of their technology investments. Finally, SunSoft Online IT consulting company can help businesses stay ahead of the curve regarding new technologies and trends. SunSoft Online IT consulting company firms are at the forefront of technology developments and can help businesses stay up-to-date and competitive in a rapidly changing technological landscape. In conclusion, SunSoft Online IT consulting company is a valuable service that helps businesses and organizations make informed decisions about their technology needs. From technical support and maintenance to strategic planning and implementation, SunSoft Online IT consulting firm offer a wide range of services that can help businesses get the most out of their technology investments. Whether you're looking to improve your existing technology infrastructure or implement new technologies, SunSoft Online can help your business stay competitive and successful in the modern world.

Company details

Company typeSME
IndustryStaffing & Recruiting
Company size11 - 50

Links

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Job description

Help Desk Analyst – ServiceNow – Phoenix Local (Mostly Remote) – W2 Contract

SunSoft Online is hiring a Help Desk Analyst for an Arizona state agency (Enterprise Resource Planning Division).

Hard requirements, read before applying:

  • Currently living in the Phoenix metro area, current city must appear on your resume (the role is mostly remote, but only local candidates are eligible, no exceptions)
  • Authorized to work in the U.S. without sponsorship now or in the future, W2 only
  • 1+ year of help desk or troubleshooting experience
  • Hands-on experience with ServiceNow (ticket management), this is a hard requirement

The work: 

Technical support for the state's ERP system (AZ360) and HR/talent software (PageUp). Responding to phone and email queries, walking non-technical users through problem-solving, triaging and escalating tickets in ServiceNow, running data integrity reports, documenting processes, and supporting new-user orientation.

Details:

 Monday-Friday 8:00-5:00 · contract through late January 2027, start ~August 17 · competitive hourly W2 rate · in-person interview in Phoenix within a week of posting close · HireRight background check and drug screening.

Apply with your resume showing your current city at the top. Position closes Monday, August 10.

The facts: $22-25/hr W2 depending on experience · Monday-Friday 8:00-5:00 · fully remote (Phoenix-local candidates only, this is the agency's firm rule: you must live in the Phoenix area, with your city on your resume, and be available for an in-person interview in Phoenix within a week of the posting close) · contract through late January 2027, starting ~August 17 · HireRight background check and drug screening.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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