Care Navigator - Bilingual Spanish

Our Company:

At Isaac Health, we're on a mission to improve brain health at the population level by providing greater access to specialty brain health and dementia care services for all. We believe that everyone everywhere deserves to get the care they need, and are striving to make care convenient and accessible while tackling the stigmas that surround brain health conditions.

Since launching in 2022, Isaac Health has scaled to provide brain health and dementia care services to more patients and families across the US. With support from leading healthcare investors, and impactful leaders like you, we’ll continue to provide high-quality patient-centered care for the evaluation and management of brain health conditions and deliver exceptional client and family outcomes for years to come. With a heavy focus on clinical quality and safety in all that we do, we’ve accomplished excellent outcomes for our clients:

• 92% of patients report an improvement against their cognitive goals in only 3 weeks after working with Isaac Health.
• 73% of patients or their care partners continue to report improvement in neurocognitive symptoms after 6 months
• 70% of patients remain engaged with Isaac Health after 6 months

This is just the beginning for Isaac Health, and we won’t stop building, growing, and iterating until everyone, everywhere can access high-quality, evidence-based brain health and dementia care without high costs or long wait times. We’re looking for mission-driven leaders who share these values, and we need your help as we transform access to high-quality brain health care in the United States and beyond.

To learn more about our company, visit www.myisaachealth.com

About the Role

We’re looking for a Care Navigator to join our existing care team who has prior experience coordinating/navigating care for patients, caregivers, and their loved ones - bonus points if you’ve worked with a patient population who experience cognitive challenges. This role requires genuine empathy, patience, exceptional time management and communication skills.
You will spend >70% of your day on the phone connecting with and coordinating care for your patients and their caregivers. Additionally, you must be able to provide your own personal computer/laptop that meets security and telehealth standards (SOC2).

Responsibilities

• Answer inbound calls, emails and text messages from patients, caregivers, families, external providers and other facilities
• Schedule and maintain contact with patients via phone or email
• Explain health insurance benefits and eligibility to patients, process copays and coinsurance as needed
• Follow up after all appointments to provide next steps and coordinate care
• Under clinical supervision, ask screening questions and document patient safety, behavior, function, medications, care needs, and advanced care plans
• Under clinical supervision, ask screening questions and document caregiver issues such as burden, depression, and poor coping
• Report screening and escalate concerns to the clinical team (nurse, social worker, doctor) who will provide direction in implementing a care plan with the Care Navigator, patient, caregiver, and other health care and community service providers involved in the patient’s care
• Send educational materials and information about care with Isaac and other local community based service options as indicated in the patient’s care plan
• Promote a compassionate environment by providing emotional and psychological support to patients, caregivers and families
• Provide comfort by anticipating anxieties, providing supportive resources, and answering questions within the scope of practice
• Maintain participant’s privacy according to HIPAA regulations
• Working within and contributing to a supportive team of people who care deeply about our mission

What We Offer

• Mission-driven impact:
  • Shape the future of the #1 largest and fastest growing online brain health care company in the world
  • Build a platform that is improving the lives and well-being of hundreds of thousands of people, including those that come from historically underserved groups
  • Join a community of high achievers who have a passion for promoting brain health
• Path to develop and grow:
  • Readily available clinician leadership for case consultations to ensure you always receive the support you need
  • Access to innovative technology to support you in delivering the highest quality of care to your clients
  • Access to continuing training and education
• Remote-first model:
  • Work virtually from anywhere in the United States
• Culture and connectivity:
  • A highly responsive and supportive team of clinical and operational management
  • Decreased administrative time for clinicians through ongoing technology improvements and automation
  • Fully integrated, data-enabled EMR with embedded clinical decision support and task management system
  • Opportunity to participate in strategic development initiatives to improve our clinical quality, safety, and processes across the organization

Who We Are

• Client and Family Focus - relentless focus on advancing the quality of care, clinical experience, patient safety, and the quality of life of those we serve
• Ethics and Integrity - do what is right and demonstrate ethical principles, even when no one is watching
• Commitment - accountable for fully delivering on commitments to our clients, their families, and each other
• Impact and Quality - make a positive impact and deliver high-quality outcomes, based on sound data and evidence
• Compassion - act with empathy, compassion, and kindness; listen to acknowledge and understand; cultivate psychological safety with clients and colleagues
• Collaboration - achieve our goals together as a united team, strengthened by mutual openness, trust, and diversity of thought
• Thoughtful Innovation - continuously evolve our ability to deliver on our mission, prioritizing long-term, strategic bets over short-term gains

Isaac Health takes diversity, equity, inclusivity, and belonging in opportunity seriously. We seek to build a creative, productive, forward-thinking, inclusive team that reflects the diverse communities we aim to benefit because we know that will allow us to do our best work.