Kitchen Equipment Service Technician

Headquartered in Schenectady, NY, Horizon Bradco, A Smart Care affiliate, is a leading provider of top-tier service and equipment solutions along the East Coast. As an essential business, we’re proud to support our customers with excellence and reliability.

With nearly 300 employees and four strategically located facilities, we’re on an exciting growth journey. Our infrastructure is designed not only to serve our customers but also to empower and support our employees every step of the way.

Be a part of a team where your skills and dedication drive success. Explore opportunities with Horizon Bradco today!

What’s in It for You:

• Comprehensive on-the-job training, including on-demand technical support and formal, hands-on instruction.
• Opportunities to earn professional CFESA certifications and advance your career.
• Company-provided service vehicle, fuel card, tablet, and cell phone for business use.
• Market-leading benefits, including a 401(k) plan and paid time off.
• Career growth opportunities, including advanced technician and management roles.

What You Will Do:

• Collaborate with restaurant and hospitality managers to deliver complete service solutions for commercial cooking, refrigeration, ware-washing, and other specialized food service equipment.
• Apply your mechanical aptitude and troubleshooting skills to diagnose and repair equipment using diagrams and schematics.
• Troubleshoot, diagnose, and repair commercial kitchen equipment, including cooking, refrigeration, and ware-washing appliances.
• Communicate with manufacturers for parts identification and technical assistance when necessary.
• Leverage the Technical Assistance Group for onsite support as needed.
• Efficiently install customer-ordered parts in compliance with company policies and professional standards.
• Recommend additional Smart Care services when beneficial to customers.
• Complete accurate and timely administrative tasks, such as work orders, time tracking, receipts, and truck stock inventory management.
• Follow safety protocols and accident prevention procedures.
• Maintain a clean and organized service vehicle, ensuring accurate parts and tool inventory.
• Achieve productivity levels that meet company standards.

Physical Requirements:

• Ability to frequently kneel, bend, squat, push, pull, reach, and occasionally lift and carry up to 70 pounds
• Ability to work with moving mechanical parts, pressurized steam equipment, open flames, heated surfaces, liquids, and risk of electrical shock in damp, humid, or freezing conditions
• Ability to work on ladders, roofs, and other high places

Minimum Qualifications:

• High School diploma or equivalent
• 1 year of technical experience with refrigeration, appliance repair, kitchen equipment, HVAC, or relevant military service
• Valid driver’s license and acceptable motor vehicle record
• Willingness and ability to be involved with the emergency on-call rotation that includes nights and weekends
• Availability for occasional overnight travel as assigned
• Immigration sponsorship not provided for this role

Preferred Qualifications:

• Relevant technical training, licenses, and/or certifications (i.e. EPA, CFESA)
• Commercial refrigeration and/or commercial cooking equipment repair experience
• Self-motivated with the proven ability prioritize and work independently with minimal direct supervision

About the Company

Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.

About Smart Care

Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.

Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status.  All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care’s application or hiring process due to a disability, please contact the Human Resources department at HR@smartcaresolutions.com.