Outsourcey
Outsourcing & Offshoring
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Looking to take your career to the next level? Then this role is for you!
Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!
2+ years previous experience in sales support, customer service, or order management is preferred. Strong communication and interpersonal skills to engage with customers and internal teams effectively. Excellent organizational and multitasking abilities to handle multiple sales-related tasks simultaneously. Proficiency in CRM software, Microsoft Office (Excel, Word, Outlook), and order management systems. Ability to work independently and as part of a team in a fast-paced environment.
Core responsibilities:
Sales Support & Administration: Assist the sales team with documentation, CRM updates, report generation, and other administrative tasks. Customer Communication: Serve as a point of contact for customers regarding order status, inquiries, and general support. Order Management & Fulfillment: Process customer orders, coordinate with internal teams for timely fulfillment, and ensure seamless delivery. Relationship Building & Upselling: Proactively engage with customers to maintain relationships, understand their needs, and identify opportunities for upselling or cross-selling. Issue Resolution: Address any order-related issues, delays, or customer concerns, ensuring prompt resolution and customer satisfaction. Data Entry & Record Keeping: Maintain accurate records of sales transactions, customer interactions, and order details in the CRM system. Collaboration: Work closely with sales representatives, logistics, and customer service teams to ensure a smooth sales process. Track and follow up on action items and deadlines.
Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.
Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!
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