Calling Agent – Client Engagement & Feedback

This is a remote position.

• Conduct Client Surveys: Engage with existing clients via phone to conduct surveys, ensuring you gather valuable feedback aligned with business goals.
  
• Understand the Product: Develop a solid understanding of the client’s offerings to conduct informed and meaningful conversations.
  
• Ensure Data Accuracy: Accurately document client responses and feedback with high attention to detail.
  
• Database Management: Use Excel or similar tools to maintain, organize, and update call records and survey data.
  
• Communicate Effectively: Maintain professional, clear, and warm communication at all times—with great tonality and listening skills.
  
• Maintain Call Logs: Record all client interactions, outcomes, and notes in a structured and organized format.
  
• Follow-Up as Needed: Ensure follow-up surveys or clarifications are scheduled appropriately.
  
• Support Process Improvement: Share insights from client conversations with internal teams to help improve the client experience.
  
  

• 3+ years of experience in appointment setting, client communications, or survey-based roles
  
• Strong verbal and written communication skills
  
• Excellent phone etiquette and a confident, friendly speaking tone
  
• Exceptional listening and documentation skills
  
• Comfortable using Excel and managing large volumes of client data
  
• Highly organised, detail-oriented, and results-driven
  
• Experience working in US time zones preferred
  
  

• Long-term role with a stable, growing Australian client
  
• Flexible work hours within the US time zone
  
• A supportive, remote-first work environment
  
• Competitive compensation
  
• Collaborate with international teams and expand your global experience