ServiceNow Integration Engineer

The Opportunity:
CACI is seeking a highly motivated and experienced ServiceNow Integration Engineer supporting the Department of the Air Force (DAF) Enterprise IT as a Service (EITaaS) program. In this role, you will be responsible for designing, developing, and implementing integrations between ServiceNow and a variety of enterprise systems, with an initial focus on systems critical to our operational workflows. You will work closely with business stakeholders, ServiceNow developers, and other IT teams to ensure seamless data flow and process automation across the organization. The ideal candidate will possess a deep understanding of ServiceNow architecture, integration methodologies, and web service technologies, and will be comfortable working with both established and emerging integration patterns

Responsibilities:

• Design, develop, and implement integrations between ServiceNow and various enterprise systems, which may include government / DoD systems, vendor and licensing systems and other enterprise tools. 

• Utilize ServiceNow integration technologies such as: 
  - REST APIs 
  - SOAP APIs
  - MID Servers 
  - Integration Hub (Spokes, Flows) 
  - JDBC/ODBC Connections 
  - Email Integration 

• Collaborate with business stakeholders to gather integration requirements and translate them into technical specifications. 

• Develop and maintain technical documentation, including integration designs, data mappings, and test plans. 

• Perform thorough testing of integrations to ensure data accuracy and functionality. 

• Troubleshoot and resolve integration issues in a timely manner. 

• Monitor integration performance and identify opportunities for optimization. 

• Stay up-to-date on the latest features of ServiceNow and integration of best practices. 

• Participate in code reviews and contribute to the development of coding standards. 

• Work closely with ServiceNow developers to implement custom solutions and enhancements. 

• Contribute to the overall architecture and design of the ServiceNow platform. 

• Automate manual processes using ServiceNow workflows and integrations. 

• Provide technical guidance and mentorship to junior team members. 

Qualifications:

Required: 

• U.S. Citizen with the ability to obtain and maintain a Secret clearance

• 12+ Years of relevant experience (Bachelor’s Degree in relevant field may be substituted for 5 years of relevant experience).

• 3+ years of experience in ServiceNow development and integration. 

• Strong understanding of ServiceNow platform architecture and functionalities. 

• Experience with REST and SOAP APIs. 

• Experience with scripting languages such as JavaScript, Jelly, and AngularJS. 

• Experience with data mapping and transformation. 

• Experience with ServiceNow MID Server configuration and troubleshooting. 

• Experience with Integration Hub and ServiceNow Flow Designer. 

• Excellent communication, interpersonal, and problem-solving skills. 

• Ability to work independently and as part of a team. 

• ServiceNow Certified System Administrator (CSA) certification. 

• Experience in integrating with tools and sources for hardware and / or software asset management. 

• Candidate should have a CompTIA Security+ certification or be able to obtain it within 60 days of hire.

Desired:

• Active Secret clearance.

• ServiceNow Certified Application Developer (CAD) certification. 

• ServiceNow Certified Implementation Specialist (CIS) certification in one or more modules (e.g., ITSM, HRSD, CSM). 

• Experience with Agile development methodologies. 

• Experience with DevOps practices and tools  

• Experience with cloud-based integration platforms 

• Experience with database technologies such as SQL Server, Oracle, or MySQL. 

What You Can Expect:

 A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Pay Range:

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

Since this position can be worked in more than one location, the range shown is the national average for the position.

The proposed salary range for this position is:

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.