Customer Operations Specialist (German Speaker)

This is a remote position.

• Manages customer/partner backlog to ensure that appropriate actions are taken to deliver orders within agreed SLA and according to business needs.
  
• Manages all claims, exceptions, and special requests in the area of Customer Operations, in due time and in alignment with agreed procedures/policies, as per the received requests.
  
• Coordinates customer’s change requests in due time and in alignment with agreed procedures/policies, as per the received requests, ensuring the accuracy of the task.
  
• Ensures all orders are invoiced and closed in the systems, if not the case takes action to trigger the necessary invoice or provide the business justification to leave the billing open.
  
• Keeps the volume of financial disputes to a minimum and actively works to closing them as soon as possible once they appear
  
• Provides consultancy and guidance to the customer (via email) and ensures the customer is aware of the internal policies
  
• Delivers in time and accurate information, as per the agreed process/ procedure and the client’s request.
  

Requirements

• Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives.
  
• Able to work independently with minimal supervision on recurrent business topics.
  
• May act as a domain champion and initiate projects addressing business topics of moderate to high complexity.
  
• Able to understand complex cross-functional business topics and focus on resolution
  
• Ensures proper backup and handover during vacation and other absence
  
• Fluent in English and German