Product Owner

Job Description: 

Job Description – Product Owner

As the Product Owner for ProviderSoft, you will be accountable for translating product priorities into clear, execution-ready work that advances our mission: to empower Early Childhood Development providers with the software, service, and expertise they need to achieve operational excellence, enabling them to deliver the highest quality care to children and families within their communities.

You will sit inside Engineering, reporting to the Director of Engineering, and partner closely with Client Services, Sales, and leadership across the business.

A key competency of this role is fluency with AI-Directed development workflows. This goes beyond using AI tools to draft user stories. You will use AI to elaborate functional specifications to a quality bar where the development team can build with minimal clarification, accelerating discovery, design, and delivery while preserving the workflow integrity that our clients depend on for daily operations.

ProviderSoft supports complex, real-world agency operations across case management, scheduling, billing, regulatory reporting, and back-office workflows. You will ensure the delivery team has precise requirements, clear priorities, and shared understanding while preserving workflow integrity for agencies running mission-critical daily operations.

Responsibilities

• Client Discovery & Requirements Integrity

• Run a structured client feedback program: interviews, CS and Sales intake, and theme synthesis that informs roadmap discussions
• Translate agency, operational, and internal stakeholder needs into detailed, unambiguous requirements
• Ensure workflows reflect how ProviderSoft is used in production environments, including billing, case management, and regulatory reporting processes
• Identify edge cases, configuration impacts, dependencies, and data implications early in the lifecycle
• Surface underutilized features and pain points through usage data and client conversation
   

• AI-Elaborated Specification & Solution Design

• Produce functional specifications structured and complete enough to serve as direct input to development, with materially reduced clarifying exchanges between product and engineering
• Build and refine AI-assisted spec workflows that advance the team's AI-Directed practice
• Contribute to the continued evolution of our AI-Directed Development Lifecycle (AIDLC), refining workflows, tooling, and team practices as we deepen AI fluency across the team
• Translate client problems into clear user stories, acceptance criteria, and interactive mockups
• Maintain and evolve UI and UX standards across the product as we modernize legacy functionality into Vue
• Vet designs with internal stakeholders and incorporate feedback through visible iteration
   

• Backlog Ownership & Delivery Clarity

• Own and maintain the ProviderSoft product backlog, aligned to platform priorities and roadmap direction
• Triage incoming cases and prioritize against client value, delivery cost, and operational stability
• Triage and influence prioritization of technical debt and maintenance work alongside new capability development, partnering with engineering leadership on the balance
• Drive triage efficiency so that most cases are tagged, valued, and routed within two weeks of creation
• Maintain backlog readiness to support predictable sprint planning and delivery execution
• Serve as the primary day-to-day product contact for the ProviderSoft delivery team, actively removing blockers by resolving requirement gaps and priority conflicts
   

• Release Readiness & Stakeholder Communication

• Facilitate the creation of test plans, with QA generating test cases from specs in advance of development where possible
• Perform user acceptance testing once development completes, validating against acceptance criteria and real-world workflows
• Ensure release notes, documentation inputs, and internal enablement materials are complete and accurate
• Partner with Client Services on change communications so clients understand what is shipping and why
• Monitor post-release adoption and feedback, coordinate follow-up work as needed
   

• Documentation & Modernization Awareness

• Treat documentation as a first-class deliverable. Your specifications and updates feed into a functional documentation pipeline that supports AI-assisted development, defect resolution, and onboarding
• Contribute requirements and clarity for initiatives spanning legacy and modernized parts of the platform
• Help evolve ProviderSoft in alignment with long-term UI, architecture, and ecosystem goals while respecting current client realities

Required Experience & Capabilities

• 3 to 5+ years of experience as a Product Owner, Product Manager, or in a similar delivery-focused product role in B2B SaaS
• Demonstrated experience producing structured specifications that developers can build from without extensive clarification
• Working AI fluency. You actively use Claude, Copilot, or similar tools in your daily craft and can speak to specific workflows you have built
• Experience running customer discovery: interviews, feedback synthesis, translating qualitative input into prioritized work
• Strong written and verbal communication, with the ability to clarify ambiguity and produce specifications, user stories, release notes, and stakeholder updates without external help
• Comfort with mockup and prototyping tools such as Figma or Balsamiq, with a real point of view on UI and UX quality
• Strong experience defining requirements for complex, workflow-driven, or legacy-rich platforms

Strongly Preferred

• Experience leading or championing AI-Directed development practices within a product or engineering team, including evolving workflow design, tooling choices, and team adoption
• UX and design depth beyond mockups: design systems thinking, user research methods, accessibility awareness
• Working fluency with product analytics (feature adoption, usage telemetry, funnel analysis)
• Healthcare, EdTech, or regulated-industry SaaS experience
• Experience working in or near a legacy modernization effort, comfortable writing specifications that span old and new architecture
• Experience with hosted enterprise operational software serving diverse customer operating models

About ProviderSoft

ProviderSoft was the dream product of a pediatric physical therapist and Early Intervention agency owner. The challenge was to effectively and efficiently manage business, and to stay ahead of the curve. A solution of technology was explored, and years were dedicated to designing, developing, and testing a prototype.

With the help of the prototype, the Agency was able to grow from a small organization servicing families in the immediate area, to include hundreds of providers servicing over 1500 children and their families. It was the ability to increase productivity, maximize service delivery, carefully track referrals, monitor performance, meet all expected deadlines, decrease expenses, and exceed the standards during audits that facilitated this growth.

ProviderSoft became a standalone technology firm in 2007, having successfully evolved from the experimental stage into a viable commercial software as a service company serving agencies across the nation. We are constantly striving to improve usability, performance, and feature-sets, and are constantly evolving to meet the ever-changing needs of health and education regulations. We do this by employing industry specialists, and of course, listening to the needs of our clients.

Location

Your home!  ProviderSoft's regular office is a virtual network.  Each member of the team works from home communicating via Teams and coordinating with online project management tools.  We also hold office space in Warminster, PA for when the need or desire arises to work face-to-face.

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More About Jonas Software:

Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.

Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service.

Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.

Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.