Team Leader - Renewal

This is a remote position.

• Managing the different facets of subscription and support renewals.
  
• Contacting clients directly to negotiate terms and conditions and render renewal contracts.
  
• Forecasting trends and suggestions on how those trends can enhance retention rates
  
• Refining renewal strategies that proactively engage a client in chopping the churn rates
  
• Coordination with team members across departments
  
• Maintaining monthly reports related to the clients renewals, cancellations, upgrades.
  
• Ensuring timely payments from the existing clients of billing, renewals, upgrades
  
• Handling client tickets regarding to renewal purpose
  
• Submission of daily, monthly and quarterly reports to the reporting manager
  

• Handling team’s renewals on monthly basis
  
• Ensuring the successful and on-time renewals for the account prior to the subscription end date
  
• Executing all renewal back-end work in a timely manner
  
• Handling monthly Team’s retention cases
  
• Timely submission of monthly and daily reports
  

Requirements

• Having 3-5 years of experience in the fields of sales, customer success, or renewals
  
• Having worked in the B2B SaaS industry is a huge advantage.
  
• Excellent written and verbal communication skills, coordination with cross-functional teams such as, CSMs, sales.
  
• Excellent negotiation skills
  
• Strong Team handling skills with strategic thinking.
  
• Ability to multitask, prioritize and manage time effectively
  

Benefits