Logo for WORKOO.NET

Virtual Customer Experience Associate

WORKOO.NET

Role overview

Qualifications

  • High school diploma, GED or college degree
  • Excellent communication skills
  • Ability to successfully complete virtual training class without missing a single day
  • Must type at least 25 wpm

Responsibilities

  • Take calls and actively listen to understand customers' needs
  • Answer customer questions and manage a high volume of incoming calls
  • Navigate through multiple systems to provide solutions
  • Create positive experiences for customers and clients

Key facts

Hard skills

Other skills

  • Customer Service
  • Problem Solving
  • Multitasking
  • Typing
  • Communication
  • Punctuality
  • Reliability

About the company

WORKOO.NET logo

WORKOO.NET

Staffing & Recruiting

WORKOO.NET: HR OTHERWISE ... Workoo is a human resources exhibition platform, a saas designed for the easy enhancement of skills of all kinds. Only the essenciel is displayed, it is not a social network. People pay $1 a year to be professionally exposed worldwide. THE PROBLEM THAT GENERATES THE IDEA: AN INCOMPLETE PROCESS... Information is the only weapon of economic wars of this time, and more importantly the enhancement of information. Workoo is now the leader of a sector Bitterly behind the technological advance of the world, which of course is expensive for humanity. Very often hired under an instant need, the staff is recruited on the basis of somes few elements, while it is still sorely lacking informations about their real abilities. Too late often when we get there, we do with and we adapt. But it's not at the post to adapt to the incompetences of the person, it's up to the person to be adaptable to the job. Thus, the profiles genuinely correspondents are referred to sectors that are inappropriate to their skills and abilities by, and the vicious circle begins again. AN EFFICIENT SOLUTION: HR OTHERWISE ... For humanity we have totally redesigned the model of direct recruitment, since the best way to predict future is to create it. We started on the basis of real information necessary for the development of a skill, what does it matter at what level it is? We have a set, which effectively responds to all fields of view that leads to a recruitment of profiles corresponding for the success of all.

Company details

Company typeSME
IndustryStaffing & Recruiting
Company size51 - 200

Links

Website LinkedIn See all jobs

Your match analysis

See how your profile stacks up against this role.

We compared the job requirements to your profile to show where you're strong and where you fall short.

Job description

Through our dedicated associates, we deliver mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Virtual Customer Experience Associate

Starting pay rate is $16.00 an hour.

After training the pay increases to $17.00 an hour.

Training is Monday through Friday.

Work Shift will be assigned after training which may include a weekend day.

Plenty of growth opportunities within the healthcare team!

Health benefits for you and your family including medical, dental, and vision.

Paid time off.

Would you enjoy being part of a team that makes a difference in people's lives?

Do you love helping people solve complex problems and delivering solutions?

Join our virtual Customer Experience team!

About The Customer Experience Associate Role

As a member of the Customer Experience team, you will help people every day by taking calls, actively listening to understand customers' needs, and answering their questions. You will manage a high volume of incoming calls from customers while navigating through multiple systems.

Our call center associates are members of a supportive team. Your excellent customer service and communication skills will help us create positive experiences for our customers and clients. Your punctuality and dependability are key to our clients' success.

A few of the questions you may receive as a healthcare call center advocate are the following:

  • Can you tell me how much a medicine is going to cost on my plan?
  • Do you know if this service is covered with my plan?

Requirements

We're looking for people with a passion for helping others, natural empathy and the determination to deliver a comprehensive solution to these healthcare related calls. Customer service experience is a plus, but not required. To be successful in this role, you will have:

  • Ability to successfully complete virtual training class without missing a single day. 100% attendance is required for this position if offered.
  • Excellent communication skills
  • Must type at least 25 wpm
  • Keyboarding and software proficiency
  • Great problem-solving skills
  • Ability to effectively multi-task
  • High school diploma, GED or college degree
  • Successful completion of background check is required for this position

Equipment and workspace requirements

  • We will provide you with a computer and equipment
  • You must have high-speed internet connection.
  • Must be able to hardwire your work computer directly to your home modem via ethernet
  • Must have a quiet workspace

Apply once. Then go straight to the hiring manager.

After you apply, unlock the direct contact details of the people who actually make the call. A quick follow-up makes you 5x more likely to land an interview.

MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
Unlocked after you apply
·

Customer Support Associate Related jobs

California (USA)Customer Support Associate

Other jobs at WORKOO.NET

Premium

Reach out to the hiring manager directly.

Gain access to the contact details of the hiring managers who actually decide, and reach out to network with them directly. That, plus more when you upgrade:

  • Full match report with fit score and gaps
  • Career diagnostics on how recruiters read you
  • Curated company matches and warm intros
  • 48h early access to new roles

Cancel anytime.