Customer Experience Coordinator

Key Responsibilities:

• Work closely with clients to understand their vision and goals for group events such as destination weddings, family reunions, corporate retreats, and group vacations.
• Manage all logistics for group bookings, including accommodation, transportation, excursions, and event planning.
• Serve as the main point of contact for clients and attendees, ensuring a seamless experience from initial consultation to the events completion.
  

• Coordinate with vendors, hotels, transportation services, and event planners to ensure all elements align with client expectations.

• Handle any changes, cancellations, or challenges, while keeping the group travel event on track.

• Provide customized recommendations for destinations, venues, and activities tailored to each groups unique needs.

• Track budgets, contracts, and payments to ensure events are executed within budget and timelines.

• Maintain excellent communication and relationships with clients, delivering world-class customer service at every step.

Qualifications:

• Exceptional organizational skills and ability to juggle multiple bookings and timelines simultaneously.

• Strong interpersonal and communication skills, with an emphasis on client service.

• Experience in managing group bookings for events such as weddings, conferences, and large-scale itineraries.

• Ability to problem-solve under pressure and maintain professionalism in high-stress situations.

• Proficiency in CRM systems and event management software.

• 18 or over and authorized to work in the US, UK, or Australia.

Benefits:

• Flexible, remote working environment.

• Perks and discounts for personal use.

• Opportunity to plan and experience group adventures to unique destinations.

• Professional development and access to exclusive industry resources.

• Training provided.