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Field Service Technician

Waukesha Gas Engines

Role overview

Qualifications

  • Over 7 years of experience in a technical role
  • Strong customer service mindset
  • Experience with electrical or mechanical systems
  • Fluency in English

Responsibilities

  • Perform preventative maintenance on equipment
  • Diagnose and repair engine issues
  • Use diagnostic and power tools
  • Work as part of a team in non-climate-controlled conditions

Key facts

Hard skills

Health Maintenance Electricity Generation Heavy Equipment Diesel Generators Safety Standards Engineering Drawings Technical Recruitment Issue Management Electric Power Systems Commissioning Positive Psychology Operational Efficiency

Other skills

  • Mechanical Aptitude
  • Troubleshooting (Problem Solving)
  • Customer Service
  • Basic Internet Skills
  • Communication
  • Teamwork
  • Social Skills
  • Strong Work Ethic
  • Adaptability

About the company

Waukesha Gas Engines logo

Waukesha Gas Engines

Industrial Machinery Manufacturing

Waukesha Gas Engines are built to work tougher, longer, and smarter for the oil and gas industry’s most challenging and remote environments. With a legacy of technological innovation, we build gas compression and power generation solutions equipment with wide operating ranges that consistently outperform and deliver cleaner, more efficient, and more economical power to customers worldwide. Additionally, we connect with our customers locally for rapid response to their service needs and provide enhanced support in the form of parts and services. Waukesha Engines' commitment to the industry spans more than 100 years and we are taking steps to ensure that we’re an important part of your future. We work every day to build on this foundation by evolving our engine technologies, creating new service innovations, and increasing the impact of our distributors and customers worldwide. Waukesha Engine is a business unit of INNIO has primary operations in Waukesha, Wisconsin, USA, and Welland, Ontario, Canada. Careers at INNIO: https://jobs.jobvite.com/innio Training at Waukesha Engines: https://training.innio.com/Waukesha

Company details

IndustryIndustrial Machinery Manufacturing
Company size501 - 1000

Links

Website LinkedIn See all jobs

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Job description

Description

About INNIO Group:
INNIO Group is a global distributed energy solutions provider that delivers reliable, flexible, transient, decentralized, modular and efficient power. With a track record of innovation, INNIO designs, manufactures and services high‑performance power systems under its Jenbacher and Waukesha brands. The company delivers power for applications including data centers, microgrids, grid stabilization, industrial energy and gas compression. 
 
INNIO operates a global installed base across approximately 100 countries as of December 31, 2025, supported by a resilient, high‑margin services business that delivers long‑term, recurring revenues across the full equipment lifecycle. As electricity demand accelerates—driven by AI, electrification and grid constraints—INNIO enables scalable, behind‑the‑meter power generation with high efficiency, fast start capability, strong transient performance and fuel flexibility, including hydrogen‑ready solutions. INNIO employs over 5,000 people worldwide and is committed to moving energy forward. 
 
Northeast Energy Systems ("NES") and Western Energy Systems ("WES"), a division of INNIO, provide fully integrated Combined Heat and Power ("CHP") and Distributed Generation ("DG") power solutions through 10MW power blocks. Jenbacher CHP and DG solutions provide world class electrical-thermal efficiencies with industry leading emissions. Jenbacher CHP and DG Equipment provides best in class fuel flexibility with capabilities for natural gas, biogas, propane, syn gas and automated dual fuel systems. 
 
NES WES has been in business for over 50 years and is known for our great customer service, innovative solution development and ability to adapt to changing markets. We hire the best in their fields -results-focused professionals with the skills to achieve project goals across multiple industries.
 
Essential Responsibilities: 
  • Must have prior mechanical experience such as automotive, power generation, heavy equipment or diesel engines.
  • Perform preventative maintenance (oil change, valve adjustment, lube and check equipment)
  • Experienced using tools (including diagnostic equipment, hand tools, and power tools)
  • Ability to read, interpret safety documents, schematics and other mechanical diagrams
  • Experienced in troubleshooting and repairs of an engine.
  • The ability to work well as part of a team.
  • Willing to work in non-climate-controlled conditions.
  • Ability to travel incl. overnight travel.
  • Strong computer skills including Microsoft Word, Excel, Outlook
  • Must have a positive attitude, strong work ethic and desire to succeed.
  • Must be able to communicate via telephone & email
 
Qualification Requirements: 
  • Strong customer service mindset and strong skills to drive, support,
  • Empower and inspire the Service teams and Customers +7 years’ experience in a technical role or
  • extensive years of experience with issue resolution exposure within (Field-)
  • Service on engines (ideally INNIO Jenbacher engines) Technical attitude, complemented by strong business acumen including basic IT skills
  • Willingness to work in shift model (depending) and on call
  • Experience working with electrical or mechanical systems
  • Fluency in English a must
  • Good interpersonal skills
 
Job specific knowledge:
  • Strong communication skills…experienced in customer communications. 
  • Boundaryless and multi-culture working mindset and team player.
  • Able to work efficiently without direct supervision.
Preferred: 
  • Multi-working experience with Jenbacher gas engines in the field, operational & commissioning, all engine types.
  • Jenbacher training certifications: FTB, FTA, CT1, CT2, MR6
  • Mechanical RCA research and analysis exposure
  • Previous field experience a bonus

INNIO offers a great work environment, professional development, challenging careers, and competitive compensation. INNIO is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.

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Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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