Medical Records Clerk | Coding

About Our Company:
At Infinx, we're a fast-growing company focused on delivering innovative technology solutions to meet our clients' needs. We partner with healthcare providers to leverage automation and intelligence, overcoming revenue cycle challenges and improving reimbursements for patient care. Our clients include physician groups, hospitals, pharmacies, and dental groups.
We're looking for experienced associates and partners with expertise in areas that align with our clients' needs. We value individuals who are passionate about helping others, solving challenges, and improving patient care while maximizing revenue. Diversity and inclusivity are central to our values, fostering a workplace where everyone feels valued and heard.

A 2025 Great Place to Work®

In 2025, Infinx was certified as a Great Place to Work® in both the U.S. and India, underscoring our commitment to fostering a high-trust, high-performance workplace culture. This marks the fourth consecutive year that Infinx India has achieved certification and the first time the company has earned recognition in the U.S.

Summary Description:
The Medical Records Clerk processes requests for medical records and protected health information (PHI), ensuring compliance with HIPAA, state regulations, and organizational policies. This role requires attention to detail, strong customer service skills, and the ability to maintain confidentiality while handling sensitive information. 

Location: Remote or Hybrid in Mobile, AL

Responsibilities:

• Receive, review, and process requests for medical records from patients, healthcare providers, insurance companies, and other authorized entities
• Verify patient authorization forms and ensure legal requirements are met before releasing information
• Maintain compliance with HIPAA and other federal, state, and organizational privacy regulations
• Retrieve, scan, copy, and transmit medical records through approved methods
• Document all disclosures of protected health information in accordance with policies and procedures
• Respond to inquiries regarding medical record requests and release procedures
• Maintain accurate logs and records of requests, releases, and correspondence
• Identify and escalate complex privacy or compliance issues when necessary
• Collaborate with Health Information Management (HIM) staff, providers, and other departments
• Meet productivity, quality, and turnaround time standards

• High School Diploma or GED
  • Associate degree preferred
• Working knowledge of ICD-10 diagnosis and procedure coding and CPT and HCPCS coding systems
• Knowledge of medical terminology, anatomy, and physiology
• Ability to recognize documentation associated with coding, billing, audits, and reimbursement requests
• Experience in healthcare, medical records, health information management, or customer service preferred
• Knowledge of HIPAA, privacy regulations, and medical terminology preferred
• Proficiency with electronic health record (EHR) systems and Microsoft Office applications
• Strong organizational skills and attention to detail
• Excellent verbal and written communication skill
• Ability to handle confidential information with discretion

• Access to a 401(k) Retirement Savings Plan
• Comprehensive Medical, Dental, and Vision Coverage
• Paid Time Off
• Paid Holidays
• Additional benefits, including Pet Care Coverage, Employee Assistance Program (EAP), and discounted services