Distribution Support Representative

Distribution Support Representative-Remote

United States

Come make the world and accelerate your success. 

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of approximately 43,000 diverse and high-performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®.

Job Summary​ 

The Distribution Support Representative position’s overall goal is to help increased sales and reduce complexity in the supported sales group. The Distribution Support Representative will focus on order entry, complexity reduction, reducing the time between customer order to product delivery, providing key information to RVP, RMMs, and Account Managers, supporting key distributors, and increasing size of customer orders to allowing them to take advantage of quarterly promotions.

The Job:  

As a Distribution Support Representative, you’ll be part of our North America Customer Service team working as a virtual employee. You’ll get to:   

·       Support assigned sales group sales team and distribution in all aspects of order placement, program selling, PCR’s utilization, price discrepancies & clearing blocks, providing availability and delivery information, participate in process to allocate inventories.

·       Enter, track, and manage large IC Field Orders

·       Assist with large quotes that require PCRs/Manual Contracts/Workflows

·       Track and communicate status of blocked and open orders

·       Process requested and approved RGA’s both defective and new

·       Assist in conversion and crossover process at distribution

·       Liaison between marketing, channel & supply chain as needed

·       Support up selling to assigned accounts, communication of pricing, new products, sales program, order processing, and overall servicing of the accounts

·       Utilize Salesforce to identify daily tasks, schedule calls, log customer information, and monitor sales results, complete account profile information and sales call details within the CRM

·       Run key Business Warehouse reports for region and communicate to Field

·       Support SBD365 Team

·       Provide support to all distribution and Key End-users by means of order process, marketing, and merchandising

·       Gain expertise on channel-specific pricing structures and programming

The Person:  

You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. Wouldn’t it be great if you could do your job and do a world of good?  In fact, you embrace it. You also have: 

·       Bachelor’s Degree, Associate's Degree, or equivalent experience

·       4-6 years’ experience in customer service, sales, supply chain, or related fields

·       Strong verbal and written communication skills

·       Passion for talking with people, problem-solving, persistence, identifying opportunities, and winning

·       Self-starter, goal-oriented

·       Ability to understand and sell multiple products

·       Proficient in Microsoft applications; Excel, PowerPoint, Word, Outlook

·       Preferred Systems Proficiency: SAP/ BW, Salesforce.com, Metastorm, Five9 & Showpad

The Details:

·       Competitive salary 

·       Medical, dental, life, vision, wellness program, disability, 401(k), Employee Stock Purchase Plan, paid time off and tuition reimbursement. 

·       Discounts on Stanley Black & Decker tools and other partner programs. 

And More:

·       Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.  

·       Learn: Have access to a wealth of learning resources, including our Lean Academy, Coursera® and online university.  

·       Belong: Experience an awesome workplace where we have mutual respect and a great appreciation for diversity, equity and inclusion. 

·       Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back and sustainable business practices.  

All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic.

#LI-SB1

#LI-Remote

• This is the lowest to highest annual full-time salary range we would pay for this role at the time of this posting. The salary offered within the range may vary depending on multiple factors including job level, geographic location, job-related knowledge, skills, qualifications, experience and in compliance with local wage requirements. Please note that salary is only one component of total rewards at Stanley Black & Decker. ​

• The salary range listed in this job posting reflects the range for the primary location specified. The salary range may vary for other locations.​

• The successful candidate may be eligible for annual merit increases. ​

• Medical, dental, life, vision, disability,401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well-being. ​

• Discounts on Stanley Black & Decker tool sand other partner programs.

We Don’t Just Build The World, We Build Innovative Technology Too.

Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 43,500 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are 

We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company. 

What You’ll Also Get

Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

Benefits & Perks

You’ll get a competitive salary and a comprehensive benefits plan that includes medical, dental, life, vision, wellness program, disability, retirement benefits, Employee Stock Purchase Plan, Paid Time Off, including paid vacation, holidays & personal days, and tuition reimbursement. And, of course, discounts on Stanley Black & Decker tools and products and well as discount programs for many other vendors and partners.

Learning & Development: 
Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture:
We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.

Purpose-Driven Company:
You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.

EEO Statement:
All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic.

If you require reasonable accommodation to complete an application or access our website, please contact us at (860) 827-3923 or at accommodations@sbdinc.com.  Due to volume, we cannot respond to unrelated inquiries about the status of a completed application or resetting an account password.

Know Your Rights: Workplace discrimination is illegal (eeoc.gov)