Senior AI Workflow Engineer

At BlueCross BlueShield of Tennessee, we’re building the foundation for an AI‑enabled future—one where our teams work smarter, our operations move faster, and our 3.4 million members experience a more responsive, reliable, and affordable healthcare journey.

We’re hiring a Senior AI Workflow Engineer to help drive this work within Commercial Finance. In this role, you’ll be embedded directly with our finance teams (including underwriting) to help them imagine what’s possible beyond today’s tooling.

To do that, you’ll need:

• Experience with Generative AI, LLM integration, or agent framework

• Understanding of APIs, orchestration, and integration patterns

• Proficiency in Python and associated AI / ML libraries and frameworks

Our ideal candidates will also bring experience in healthcare (other payers, hospital systems, health tech companies) and/or experience working with finance teams.

If you’re inspired by our mission, we’d love to hear from you!

Notes:

• While this is a fully remote role, a final onsite interview at our Chattanooga, TN, headquarters will be required.

• Sponsorship is not available for this role.

Job Responsibilities

Process Discovery & Business Partnership

• Partner with security and legal teams to ensure all AI solutions are compliant with healthcare regulations, including HIPAA, and align with internal data security and privacy policies.
• Conduct qualitative and quantitative analysis to define clear business requirements and translate operational challenges into actionable workflow designs.

AI Workflow Design & Engineering

• Architect and deploy AI-enabled workflows integrating internal systems, APIs, and third-party platforms.
• Incorporate AI components such as LLM agents and retrieval pipelines.

Adoption, Training & Change Leadership

• Present workflow solutions to stakeholders and lead training sessions.
• Act as an evangelist for AI adoption across the enterprise and contribute to AI playbooks and operational standards.
•  Establish telemetry for performance, drift, and cost.
• Troubleshoot issues and identify issues and opportunities to improve workflow efficiency and additional automation.

Job Qualifications

Education

• Bachelor’s degree in STEM (Science, Technology, Engineering or Math) or related field or equivalent work experience required. Master’s or PhD degree is a plus

Experience

• 4+ years software engineering experience including automation pipelines or an equivalent combination of education, training, and demonstrated skills.
• Strong proficiency in Python; experience with cloud platforms.
• Understanding of APIs, orchestration, and integration patterns.
• Experience with Generative AI, LLM integration, or agent frameworks.
• Strong communication and stakeholder-collaboration skills.

Skills/Certifications

• Advanced proficiency in Python and associated AI/ML libraries and frameworks.
• Deep experience with LLMs, NLP, and GenAI frameworks (LangChain, HuggingFace, LlamaIndex).
• Familiarity with containerization (Docker, Kubernetes) and microservices architecture.
• Basic analytical and problem-solving skills.
• Good verbal and written communication skills. Ability to document work clearly.
• Strong business acumen and ability to translate strategic priorities into technical requirements.
• Highly organized, reliable, capable of managing multiple complex tasks, demonstrating an exceptional work ethic and strategic thinking.

Number of Openings Available

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BCBST will recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law.

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BCBST's EEO Policies/Notices

BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via-email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means.