Role overview

Qualifications

Minimum of 2 years of customer service, client support, or administrative experience.
Excellent written and verbal communication skills.
Proficiency with Microsoft Excel, Word, and Outlook.
Strong organizational and time management skills.

Responsibilities

Respond to client inquiries by phone and email.
Maintain accurate client records and documentation.
Assist with billing inquiries and routine account support.
Prepare reports, spreadsheets, and business correspondence.

Key facts

Remote from: New York (USA)
Full time
Mid-level (2-5 years)
Technical Support Specialist
English

Hard skills

Data Entry Construction Engineering Service Industries

Other skills

Organizational Skills
Time Management
Communication
Microsoft Excel
Microsoft Word
Microsoft Outlook
Detail Oriented
Professionalism

About the company

A-Core Concrete Specialists

A-Core performs Concrete Cutting and drilling, Ground-Penetrating Radar, Wire Sawing, Grinding and Grooving, Demolition, Joint Sawing and Sealing, and Concrete Placement. A-Core Concrete Cutting Inc. is a true complete solution company for any concrete cutting service.With 15 strategic locations across the United States, A-Core handles concrete cutting and drilling projects that range from the very simple, such as curb cutting a driveway approach, to the very complex, such as involvement in major deconstruction and construction of freeways, dams, nuclear plants, airports, and commercial buildings. A-Core is highly involved in private, public, and government projects.

Company details

Company size201 - 500

Links

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Job description

About A-Core Industrial Services

A-Core Industrial Services is a leading provider of concrete cutting, demolition, core drilling, and specialty construction services. Since 1974, we have delivered reliable solutions to commercial, industrial, and infrastructure clients across the United States while maintaining a strong commitment to safety, quality, and customer service.

Position Summary

The Client Support Specialist provides professional support to clients and internal teams by managing customer inquiries, maintaining accurate records, coordinating administrative tasks, and helping ensure a positive client experience. This role is ideal for an organized, detail oriented professional who enjoys building relationships and delivering excellent service in a remote environment.

Responsibilities

Respond to client inquiries by phone and email.
Maintain accurate client records and documentation.
Assist with billing inquiries and routine account support.
Prepare reports, spreadsheets, and business correspondence.
Coordinate with internal teams to resolve client requests.
Perform general administrative and data entry duties.
Handle confidential information with professionalism.

Qualifications

Minimum of 2 years of customer service, client support, or administrative experience.
Excellent written and verbal communication skills.
Proficiency with Microsoft Excel, Word, and Outlook.
Strong organizational and time management skills.
High school diploma or GED required.
Ability to work independently in a remote environment.

Preferred Qualifications

Experience using CRM or customer support software.
Experience in construction, industrial services, or a related industry.

Benefits

401(k) with Company Match
Medical, Dental, and Vision Insurance
Paid Time Off
Paid Parental Leave
Professional Development Assistance
Work From Home

Work Location: Remote

Equal Opportunity Employer

A-Core Industrial Services is proud to be an Equal Opportunity Employer. We consider all qualified applicants for employment in accordance with applicable federal, state, and local laws.