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Pre Sales Jr./Pleno

Role overview

Qualifications

  • Technical support experience
  • Knowledge of sales processes
  • Ability to conduct technical demonstrations
  • Experience with troubleshooting

Responsibilities

  • Support the commercial team and resellers in sales opportunities
  • Conduct technical demonstrations and support Proofs of Concept (POCs)
  • Understand customer requirements and translate them into technical proposals
  • Investigate incidents, analyze logs, and support troubleshooting of solutions

Key facts

Other skills

  • Troubleshooting (Problem Solving)
  • Communication
  • Teamwork
  • Training And Development

About the company

Insight IT logo

Insight IT

IT Services & IT Consulting

A Insight IT tem como desafio unir Tecnologia com Pessoas, oferecendo aos clientes as melhores soluções em TI. •Consultoria em TI •Transformação Digital •Time & Material • Smart Hunting

Company details

Company typeStartup
IndustryIT Services & IT Consulting
Company size11 - 50

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Job description

Atuar como suporte técnico ao time comercial e às revendas em oportunidades de venda.
Conduzir demonstrações técnicas e apoiar Provas de Conceito (POCs) das soluções.
Entender os requisitos dos clientes e traduzir em propostas técnicas aderentes.
Apoiar o desenho de arquitetura inicial das soluções nas verticais de atuação.

Investigar incidentes, analisar logs e apoiar troubleshooting das soluções.
Interagir com suporte e engenharia dos fabricantes (em inglês) quando necessário.
Acompanhar SLAs e garantir evolução dos chamados técnicos.
Capacitação e Enablement:

Apoiar o treinamento técnico das revendas nas soluções do portfólio.
Criar e manter documentações técnicas e guias de boas práticas.
Ajudar a escalar conhecimento interno nas novas verticais.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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