Role overview

Qualifications

Proven experience in customer service, preferably in a BPO setting
Excellent communication and active listening skills
Ability to multitask and perform efficiently in a fast-paced, high-pressure environment
Strong problem-solving and decision-making abilities

Responsibilities

Serve as the primary point of contact for customers in need of roadside support
Ensure timely and efficient coordination of services
Work with minimal supervision
Maintain a reliable internet connection and a distraction-free home workspace

Key facts

Remote from: Philippines
Full time
English

Hard skills

Towing Mobility Assistance

Other skills

Customer Service
Communication
Active Listening
Problem Solving
Multitasking
Decision Making
Self-Motivation
Reliability

About the company

Vivid Money

Financial Services

Vivid offers a unique mobile banking app and a distinctive digital investing platform from a single app. Whether it’s payments, transfers, multi-currency accounts, spendings reports, split bills as well as the possibility to invest in international stocks, ETFs, and precious metals. With over 150 listed cryptocurrencies, Vivid offers one of the biggest portfolios in Europe. With Vivid, managing your finances is easy, flexible, and 100% transparent. We founded Vivid to bring a colourful and entirely different experience to dealing with personal finance. With our knowledge and experience, we strive to help our customers earn more and increase their wealth. On the 8th of June 2020, Vivid was launched in Germany as its first market, followed by France, Spain, and Italy, with more European countries to come! Already over 500,000 customers throughout Europe enjoy our superior banking and investment experience – and love to collect cashback in the form of Stock Rewards. In not even two years, we’ve grown from one tiny office in Berlin’s Neukölln neighbourhood to a company of more than 300 people, with 30+ different nationalities. Next to our headquarters in Berlin (GER), we work from Vivid Hub Amsterdam (NL) and Vivid Tech Hub in Almaty (KAZ). Vividians are coming together to collaborate and exchange ideas. We are working in proud partnerships with Solaris SE, CM Equity, and VISA. As a company, we have already raised over 200 million euros from renowned investors, including Ribbit Capital, Greenoaks Capial, and the SoftBank Vision Fund 2, and is valued at 775 million euros.

Company details

Company typeScaleup

IndustryFinancial Services

Company size201 - 500

Links

Website LinkedIn See all jobs

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Job description

Global Pacific Support is looking for skilled Agents for Towing and Roadside Assistance to join our team. In this role, you will serve as the primary point of contact for customers in need of roadside support, ensuring timely and efficient coordination of services. Ideal candidates should have strong communication skills, the ability to work under pressure, and excellent problem-solving and multitasking abilities.

Requirements

Proven experience in customer service, preferably in a BPO setting; background in towing and roadside assistance is an advantage.
Excellent communication and active listening skills.
Ability to multitask and perform efficiently in a fast-paced, high-pressure environment.
Strong problem-solving and decision-making abilities.
Reliable internet connection and a quiet, distraction-free home workspace.
Proficient in using computers, VoIP systems, and web-based tools.
Willingness to work flexible schedules, including weekends and holidays.
Self-motivated, dependable, and able to work with minimal supervision.
Good command of both written and spoken English.
Must have a functional PC or laptop with an updated operating system and a working headset.

Benefits

100% remote job working in the comforts of your home
Non-toxic environment
Growth potential