Role overview

Qualifications

Proven experience in customer service, preferably in a BPO setting
Excellent communication and active listening skills
Ability to multitask and perform efficiently in a fast-paced environment
Strong problem-solving and decision-making abilities

Responsibilities

Serve as the primary point of contact for customers in need of roadside support
Ensure timely and efficient coordination of services
Work under pressure and handle multiple tasks
Provide excellent customer service

Key facts

Remote from: Philippines
Full time
English

Hard skills

Other skills

Customer Service
Multitasking
Problem Solving
Decision Making
Communication
Active Listening
Self-Motivation
Reliability

About the company

Cypher Coders

Software Development

Our focus is on getting kids ready for a successful future. Already, 67% of new jobs in STEM are in computing, and the importance of technology in industry is only going to increase.Our award-winning coding curriculum helps to get children future-ready by not only teaching them how to code, but also developing core skills such as creativity, communication and collaboration.We use creative themes to deliver a fun and unique learning experience - making coding more engaging and accessible for children, and to help them understand the role that technology plays in science, industry, art, architecture and much more.All of our lessons include a topic and a project from one of our themes, to teach the students a little more about the world around them, and to help trigger their curiosity and imagination. Our Stem.org accredited curriculum is designed to teach a firm foundation in computer science, above and beyond what children learn in school.We give children a methodical and cumulative education that builds their skills in coding, communication, collaboration, creativity and flexibility.From 6-12 we ensure every child learns at a pace that’s right for them, in a range of coding languages, and they are rewarded with certificates at each level. Our creative themes add excitement, interest and relevance to computer science subjects to help kids engage and enjoy coding.

Company details

Company typeStartup

IndustrySoftware Development

Company size11 - 50

Links

Website LinkedIn See all jobs

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Job description

Global Pacific Support is looking for skilled Agents for Towing and Roadside Assistance to join our team. In this role, you will serve as the primary point of contact for customers in need of roadside support, ensuring timely and efficient coordination of services. Ideal candidates should have strong communication skills, the ability to work under pressure, and excellent problem-solving and multitasking abilities.

Requirements

Proven experience in customer service, preferably in a BPO setting; background in towing and roadside assistance is an advantage.
Excellent communication and active listening skills.
Ability to multitask and perform efficiently in a fast-paced, high-pressure environment.
Strong problem-solving and decision-making abilities.
Reliable internet connection and a quiet, distraction-free home workspace.
Proficient in using computers, VoIP systems, and web-based tools.
Willingness to work flexible schedules, including weekends and holidays.
Self-motivated, dependable, and able to work with minimal supervision.
Good command of both written and spoken English.
Must have a functional PC or laptop with an updated operating system and a working headset.

Benefits

100% remote job working in the comforts of your home
Non-toxic environment
Growth potential