Role overview

Qualifications

Proven experience in customer service, preferably in a BPO setting
Excellent communication and active listening skills
Ability to multitask and perform efficiently in a fast-paced environment
Reliable internet connection and a quiet home workspace

Responsibilities

Serve as the primary point of contact for customers in need of roadside support
Ensure timely and efficient coordination of services
Work under pressure and solve problems
Utilize computers, VoIP systems, and web-based tools

Key facts

Remote from: Philippines
Full time
English

Hard skills

Towing Mobility Assistance

Other skills

Customer Service
Communication
Problem Solving
Multitasking
Decision Making
Self-Motivation
Reliability

About the company

Trova Talent

Staffing & Recruiting

Trova Talent was born out of a love for the incredible impact that great talent and search outcomes have on organisations (big and small) as well as individuals. It is a privilege to support great leaders with talent decisions and great executives with their career choices. Trova Talent’s philosophy is centred on a deep care for the vitality of the business community and the leaders within it.At Trova Talent we have a passion for executive search, for inspiring great appointments and for supporting talent to thrive. We feel very fortunate to love what we do. What energises us is simply being able to help. We love helping our clients to flourish through exciting talent decisions and helping executives to optimise their careers. Through Trova Talent we have the opportunity to do this with creativity, innovation and wholeheartedness.

Company details

IndustryStaffing & Recruiting

Company size2 - 10

Links

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Job description

Global Pacific Support is looking for skilled Agents for Towing and Roadside Assistance to join our team. In this role, you will serve as the primary point of contact for customers in need of roadside support, ensuring timely and efficient coordination of services. Ideal candidates should have strong communication skills, the ability to work under pressure, and excellent problem-solving and multitasking abilities.

Requirements

Proven experience in customer service, preferably in a BPO setting; background in towing and roadside assistance is an advantage.
Excellent communication and active listening skills.
Ability to multitask and perform efficiently in a fast-paced, high-pressure environment.
Strong problem-solving and decision-making abilities.
Reliable internet connection and a quiet, distraction-free home workspace.
Proficient in using computers, VoIP systems, and web-based tools.
Willingness to work flexible schedules, including weekends and holidays.
Self-motivated, dependable, and able to work with minimal supervision.
Good command of both written and spoken English.
Must have a functional PC or laptop with an updated operating system and a working headset.

Benefits

100% remote job working in the comforts of your home
Non-toxic environment
Growth potential