Director, Clinical and Revenue Cycle Applications

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

Work Shift

Job Summary:

The Director of Clinical & Revenue Cycle Applications is responsible for managing and leading a team of Managers and Analysts who support users across the Ancillary and Service Line areas within Wellstar. This role encompasses the oversight of EPIC modules and other applications used in Pharmacy, Radiology, Emergency Department, Surgery, Neurology, Cardiology, and Laboratory departments.

The successful candidate will possess a comprehensive understanding of clinical processes and workflows to define business requirements and develop solutions for clinical functions. Collaborating closely with operational leadership, stakeholders, and other IT teams, they will contribute to the design, construction, and implementation of clinical applications for WellStar Health System. Additionally, this position assumes responsibility for staff training, development, and motivation. The ideal candidate will exhibit strong leadership skills, project management expertise, hands-on experience throughout the system lifecycle, and a results-oriented mindset in a fast-paced, dynamic environment. Remote (work from home), with occasional onsite meetings. Out of state candidates will be considered.

Core Responsibilities and Essential Functions:

Leader of Clinical & Revenue Cycle Applications

• Oversee all phases of application project delivery life cycle and provide leadership to application and operational teams.
• Ensure clear communication and execution of technical requirements to keep clinical application projects on track.
• Maintain close communication with stakeholders and act as a liaison between application and technical teams.
• Assist in developing project work plans, task sequencing, and coordinating project activities across multiple areas.
• Identify and manage risk factors associated with application implementation.
• Develop, communicate, and manage the application environment strategy.

Responsible for the administration of the EPIC Clinical & Revenue Cycle Application environment to include:

• Support and maintain WellStar software to meet organizational business needs.
• Provide input into budget preparation and forecasting.
• Collaborate within and across organizational units to ensure customer satisfaction and support service delivery.

Leadership and Management

• Manage and lead a team of support personnel, providing coaching and counseling as needed.
• Create an environment of trust, respect, and empowerment to foster ethical leadership.
• Foster employee morale and customer satisfaction.
• Ensure appropriate team members achieve and maintain necessary certifications.
• Provides on-going project management and status reporting at all levels.
• Develop, track, and execute project plans and budgets.
• Define and document high-level business requirements.
• Manage resources and coordinate across projects and regions to meet delivery commitments.
• Manage scope and change management process for clinical applications implementation.
• Monitor project status, prepare performance reports, and make recommendations for improvements.

Required Minimum Education:

• Bachelor's Degree required.
• Master's Degree preferred.

Required Minimum License(s) and Certification(s):

• EPIC certification preferred

Required Minimum Experience:

• Minimum 10 years of related work experience in applied areas of health care is required.
• Minimum 5 years experience in a supervisory or managerial role is required.
• Minimum 2 years EPIC experience is required.
• Candidates must have a minimum of 2 years experience managing implementations of large-scale, complex, multi-disciplined, cross-functional and highly visible projects/programs and cross organizational teams is required.
• Significant project management experience with proven ability to manage, execute, control and achieve closure of large, complex projects is required.
• Experience with business process redesign, benefits realization and project planning in a healthcare environment is required.
• Possess a strong background in healthcare with large software application design and implementation projects is required.
• Demonstrate the ability to work collaboratively with hospital departments and/or medical practices and cross-functional teams, and to deliver projects on time and on budget is required.
• Significant experience in evaluating software packages and working with application vendors and system integrators is required.

Required Minimum Skills:

Excellent Project Management skills.
Strong communication, presentation and customer relation skills
Experience managing large complex projects and has strong project management skills.
Demonstrates extensive experience in client relationship management
Excellent analytical ability and interpersonal skills to communicate effectively with clients and other IT staff
Demonstrated effectiveness interfacing and negotiating with clients, internal customers and vendors.
Leadership and ability to motivate others.

Join us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.