Senior ServiceNow Business Analyst

Description

• Strive for Greatness 
• Do the Right Thing 
• Foster Teamwork 
• Respect Each Other 
• Grow Together 

We are seeking an experienced ServiceNow Senior Business Analyst to lead requirements and solution design for high-impact federal initiatives, partnering closely with government stakeholders to deliver scalable, mission-driven ServiceNow solutions.

Job Functions: 

• Lead the requirements lifecycle for complex ServiceNow initiatives—partnering with government stakeholders to elicit, analyze, and validate functional and technical needs. 
• Translate strategic business goals into scalable, compliant ServiceNow solutions that align with federal standards and agency mission priorities. 
• Own the design and documentation of end-to-end business processes, workflows, functional specs, user stories, and acceptance criteria. 
• Guide system and user acceptance testing, ensuring that solutions are thoroughly validated and meet quality benchmarks. 
• Act as the primary bridge between business and technical teams—reviewing solution design, ensuring alignment with requirements, and managing scope changes. 
• Leverage deep knowledge of federal operations and ServiceNow platform capabilities to drive process improvements and solution optimization. 
• Facilitate stakeholder workshops, sprint planning, and executive-level presentations to communicate system capabilities and progress clearly and effectively.

Skill and Experience:

• Deep understanding of core ServiceNow modules (e.g., ITSM, ITOM, HRSD, SecOps) within federal implementations.
• Skilled at gathering, analyzing, and documenting complex business and technical requirements in government environments.
• Experience designing and improving workflows and processes to support federal agency missions and mandates.
• Strong grasp of Agile/Scrum principles as applied in federal delivery, including experience with hybrid Agile/Waterfall environments.
• Familiar with FISMA, FedRAMP, NIST, and other federal compliance frameworks that impact ServiceNow deployments.
• Proven ability to engage with CORs, PMs, Product Owners, and federal end-users to align goals, manage expectations, and build consensus.
• Proficient in creating test scripts, leading UAT, and validating ServiceNow functionality against agency requirements.
• Able to translate platform capabilities into business value for both technical teams and non-technical stakeholders.
• Experienced in producing detailed user stories, acceptance criteria, process flows, and training materials for federal audiences.
• Comfortable leading requirements workshops, status meetings, and executive-level briefings in a government setting.
• Understands the importance of data handling, role-based access controls, and operational security in federal systems.
• Works effectively within multi-vendor, cross-functional teams in high-stakes government delivery environments.
• Driven to identify inefficiencies and recommend process and platform optimizations for mission outcomes.
• Experienced with Jira, Confluence, ServiceNow Studio, and federal collaboration tools (e.g., MS Teams, SharePoint).

Requirements:

• US Citizen; Active Public Trust clearance or the ability to obtain one
• Minimum 5 years of business analysis experience, preferably in a government or federal consulting environment 
• Hands-on experience with ServiceNow, including familiarity with common modules and functionality 
• Proficiency in developing business process documentation using Microsoft Visio or similar tools 
• Experience translating business needs into detailed technical requirements 
• Familiarity with the Software Development Life Cycle (SDLC) and ITSM best practices 

• 15 PTO days
• 11 paid holidays
• Medical Insurance
• Dental Insurance 
• Vision Insurance 
• Short Term and Long Term Disability coverage with 100% premium support
• 401k Program with Bravium matching 100% of up to 4% of salary
• Training Program
• Employee Assistance Program
• Maternity Leave
• Paternity Leave
• Annual performance bonuses
• Referral bonus
• Flexible work arrangements
• Access to robust training and professional development program
• Employee Assistance Program (EAP) for mental health and wellness support