Role overview

Qualifications

Excellent verbal and written communication skills
Proficient in MS Excel skills and capable of manipulating large spreadsheets of data
Demonstrated strong work ethic
Self-motivated problem solver who is comfortable in a fast-paced environment

Responsibilities

Foster positive customer relationships through day to day interaction
Respond to high priority voice and email requests
Provide status updates on orders
Facilitate order completion

Key facts

Remote from: Nevada (USA)
Full time
Customer Support
English

Hard skills

Other skills

Problem Solving
Microsoft Excel
Quality Assurance
Customer Service
Teamwork
Communication
Self-Motivation
Strong Work Ethic

About the company

Clear Capital

Mortgage & Real Estate Finance

Clear Capital was founded with the core belief that making our customers successful opens the door to impact the mortgage industry for the benefit of all. Since 2001, our willingness to adapt to changing industry needs, customer goals and evolving technology has allowed us to become a leader in property valuation management and data solutions, and we are not done yet. We provide technology platforms that speed up loan decisioning, analytics that give real time insight into the real estate market and valuation management solutions that provide professional expertise on the condition, quality and value of residential and commercial properties. But the real difference you will experience is our unwavering desire to solve your hardest problems. Over the years we have built a team of passionate people that are committed to our customers’ success. We hire the nicest, most talented staff in the industry who embrace modern techniques and never back away from a problem. We have also been fortunate to partner with a nationwide network of independent real estate professionals (appraisers, brokers and real estate agents) that know their local market and have the experience to prove it.

Company details

Company typeSME

IndustryMortgage & Real Estate Finance

Company size201 - 500

Links

Website LinkedIn See all jobs

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Job description

What You Will Work On

Foster positive customer relationships through day to day interaction

Respond to high priority voice and email requests

Provide status updates on orders

Customer implementation support

Correct products that are returned by customers

Facilitate order completion

Work with other departments to help process workflow and ensure customer needs are met

Who We Are Looking For

Excellent verbal and written communication skills

Proficient in MS Excel skills and capable of manipulating large spreadsheets of data

Demonstrated strong work ethic

Demonstrated ability to identify patterns and trends and proactively implement changes as needed.

Demonstrated ability to work in a team to handle day-to-day volume as well as spikes in volume

Self-motivated problem solver who is comfortable in a fast-paced environment and can take ownership of tasks and assigned projects

Quality Assurance experience is a plus

Prior customer service experience is a plus

Experience working on the Commercial and/or Quality Assurance teams is a plus

Ability to work overtime (OT) when needed

What You Can Expect

Compensation: The base salary for this position ranges from $20.00 to $28.00 hourly, depending on your location, experience, and qualifications. Additional compensation offerings include a company profit-sharing bonus program, communication stipends, and referral bonuses.

Inclusive benefits package offering:

Comprehensive medical, dental, and company paid vision insurance, 401(k) retirement plan with employer match, voluntary life and AD&D insurance options, voluntary supplemental insurances for accident, critical illness, and legal services, paid time off (PTO) and paid holidays, employee assistance and wellness programs, company paid short term disability coverage, company contributions to health saving funds (with participation in the high deductible health plan. We offer company-paid access to Galileo for virtual primary care and Rula for virtual mental health resources.

Through our Anniversary Program, we celebrate the meaningful milestones and long tenure that reflect how much we value your contributions and commitment to our team.

Career and skill development resources to help advance your career and personal growth.

A mission-driven environment where your work makes a measurable impact on the real estate industry.

What We Value

Wherever it Leads, Whatever it Takes® - No matter how remote, complex, or unexpected. Our commitment never wavers.

Hire NICE people - Skills can be taught but character shines through. We seek those who bring integrity, kindness, and grit.

Lift others up - We lead with empathy and strive to improve the lives of those around us.

Sweat the details - Excellence lives in the little things. Getting it just so is how we make a big impact.

Raise the bar - We don’t settle for industry standards, we redefine them.