Role overview

Qualifications

Vocational business training or college course work or equivalent experience; AA degree preferred
Minimum three (3) years of experience in a Human Resources department or healthcare administration required
Minimum four (4) years in service or call center support or two (2) years leadership experience may be considered in lieu of HR experience
Experience with employee benefits, policies/procedures and union contracts preferred

Responsibilities

Serve as a daily contact with employees and management to respond to inquiries or concerns regarding personnel actions, new hire paperwork, pay and benefits questions, or other employee concerns
Project a friendly and professional image
Thoroughly review multiple data points (ImageNow, Lawson, Enwisen, team notes, etc.) at one time to provide accurate answers
Review different benefits, contracts, pay, policies, etc. daily for any changes and adjust notes accordingly

Key facts

Remote from: United States
Full time
Mid-level (2-5 years)
45 - 64K yearly
English

Hard skills

Human Resource Management Personnel Procedures Windows Software Call Center Experience Health Administration Union Negotiations

Other skills

Customer Service
Communication
Professionalism
Teamwork

About the company

MultiCare Health System

Hospitals & Health Care

MultiCare’s roots in the Pacific Northwest go back to 1882, with the founding of Tacoma’s first hospital. Over the years, we’ve grown from a Tacoma-centric, hospital-based organization into the largest, community-based, locally governed health system in the state of Washington. Today, our comprehensive system of health includes more than 300 primary, urgent, pediatric and specialty care locations across Washington, Idaho and Oregon, as well as 13 hospitals. We welcome patients from the entire Pacific Northwest region and our 20,000-plus team members — including employees, providers and volunteers — proudly care for the communities we serve. Without a doubt, our organization has changed over the years. But what has never changed, throughout our long history, has been our dedication to health and wellness of the people of the Pacific Northwest. Guided by our mission, vision and values, we are on continuous journey to deliver the services that our communities need, and to ensure access to those services, now and in the future.

Company details

Company typeLarge

IndustryHospitals & Health Care

Company size10001

Links

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Job description

Join a team that shares your calling

At MultiCare, you’re more than just a job title — you’re part of a team built on trust that cares for each other, our patients and our communities. Belonging here means living our mission and values every day. If your purpose and passions align with ours, you’ll find a place to grow, do meaningful work and build a career you love in a community that feels like home.

FTE: 1.0, Shift: Day, Schedule: Day

Position Summary

The Employee Resource Center Associate is a key corporate shared services position providing a Tier 1 point of contact for MultiCare employees system-wide. In this position, you will ensure employees receive the highest quality of service by recognizing and prioritizing employee needs.

Responsibilities

You will serve as a daily contact with employees and management to respond to inquiries or concerns regarding personnel actions, new hire paperwork, pay and benefits questions, or other employee concerns
You will always project a friendly and professional image
You will thoroughly review multiple data points (ImageNow, Lawson, Enwisen, team notes, etc.) at one time to provide accurate answers
You will review different benefits, contracts, pay, policies, etc. daily for any changes and adjusts notes accordingly

Requirements

Vocational business training or college course work or equivalent experience; AA degree preferred
Minimum three (3) years of experience in a Human Resources department or healthcare administration required
Minimum four (4) years in service or call center support or two (2) years leadership experience may be considered in lieu of HR experience
Experience with employee benefits, policies/procedures and union contracts preferred
Experience with computer software applications and/or high volume call center; health care environment experience preferred

Why MultiCare?

Rooted in the local community

Partnering with patients, families and neighbors across the Pacific Northwest for more than 140 years.

Growth and education

Competitive tuition assistance, award-winning residencies, fellowships and career development to invest in you.

Well-being and support

Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared in your work and life.

Living our values

Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other.

Belonging for all

Resource Groups and outreach programs help ensure every team member feels safe, seen, heard and valued.

Pacific Northwest lifestyle

Work and live where natural beauty, adventure and strong community connections are part of everyday life.

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $23.20 - $33.38 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align.

Associated benefit information can be viewed here.