Customer Success Manager, Forma

Position Overview
We’re looking for a strategic Forma Customer Success Manager (CSM) to support our Emerging Business / Mid-Market segment, high-growth customers with significant expansion potential. In this role, you will act as a trusted advisor, helping customers achieve their business outcomes while driving adoption, retention, and long-term growth.

Customer Success Manager (CSM), Autodesk Forma/Construction: Focuses on onboarding new customers, accelerating time to value, and ensuring adoption of FormaCloud.This is a strategic role at scale, combining data-driven insights, proactive engagement, and targeted relationship management to maximize impact across a broad portfolio.

Responsibilities

• Strategic Customer Partnership:

• Develop a deep understanding of customer goals, priorities, and success criteria

• Create and execute success plans aligned to customer business outcomes

• Act as a trusted advisor, guiding customers on best practices and long-term strategy

• Scaled Engagement with Strategic Focus:

• Manage a portfolio of mid-market/emerging customers using a hybrid of tech-touch and targeted high-value interactions

• Prioritize accounts based on growth potential, risk, and strategic importance

• Adoption & Value Realization:

• Drive meaningful product adoption tied to customer KPIs and business outcomes

• Use data and insights to deliver proactive, outcome-oriented recommendations

• Growth & Expansion:

• Identify and influence expansion opportunities within accounts

• Contribute to pipeline through strategic account planning

• Retention & Risk Mitigation:

• Monitor customer health and engagement signals to proactively mitigate churn risk

• Lead renewal strategies for key accounts within the segment

• Voice of the Customer:

• Synthesize trends and insights from the emerging/mid-market segment

• Influence Product, Marketing, and Go-To-Market strategies

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

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When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Sales Careers

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

Equal Employment Opportunity

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Belonging

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