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Systems Engineer / South Africa

Role overview

Qualifications

  • Proven experience working as an advanced IT engineer for at least 3 years
  • Excellent customer service and communication skills
  • Excellent problem solving and analytical skills
  • Degree in Information Technology is a plus

Responsibilities

  • Design, implement, and maintain complex systems for clients
  • Troubleshoot and resolve technical issues
  • Collaborate with cross-functional team to ensure project success
  • Provide technical support to clients as needed

Key facts

Other skills

  • Problem Solving
  • Troubleshooting (Problem Solving)
  • Customer Service
  • Communication
  • Analytical Skills
  • Collaboration

About the company

Tech-Keys logo

Tech-Keys

Tech-Keys provides industry leading IT design, implementation, support and maintenance for small to medium businesses in multiple verticals throughout the US. Our team creates value by providing our clients with end to end IT management, including (but not limited to) IT Consulting, Infrastructure design and support, helpdesk services, proactive monitoring and maintenance etc. At Tech-Keys, we treat your company as our own, customizing solutions to fit your needs and budget and giving you the peace of mind that your IT is in capable and knowledgeable hands. Our Customer Care team is dedicated to ensuring that you receive the highest level of support and oversight every day, giving you and your employees the small company feel while still providing you with high level technical guidance and support. We would be interested in learning more about your company to see how we can help you in today’s digital world.

Company details

Company size51 - 200

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Job description

Description

Tech-Keys is seeking an Experienced Systems Engineer to join our team. The ideal candidate will have a strong background in systems engineering and be able to design, implement, ad maintain complex systems for our clients.

  • Design, implement, and maintain complex systems for clients
  • Troubleshoot and resolve technical issues
  • Collaborate with cross-functional team to ensure project success
  • Provide technical support to clients as needed


Requirements

  • Proven experience working as an advanced IT engineer for at least 3 years
  • Excellent customer service and communication skills
  • Excellent problem solving and analytical skills
  • Ability to explain technical solutions in a clear and understandable manner
  • Experience in 365 administration
  • Networking experience
  • Experience trouble shooting printers
  • Experience with Azure
  • Experience with datto
  • Degree in Information Technology is a plus
  • MS - 102 certification is a plus
  • MD - 102 certification is a plus



Expected Outcomes

  • Strong positive client feedback  
  • Strong positive internal feedback from other technicians/engineers  
  • Demonstrates ability to with a team to work issues through completion with minimal escalation  
  • Demonstrate ability to mentor other technicians/engineers  
  • Demonstrate ability to become a Subject Matter Expert  
  • Meet deadlines and due dates on assigned tasks

 Desired Technical Certifications: 

  • Cisco CCNA  
  • Microsoft 365 Certified Associate (Various Exams)  
  • Microsoft Azure Associate or Expert
  • Microsoft MCSA (MCSE Preferred)  
  • VMware VCA (VCP Preferred) 


Compensation & Benefits

Tech-Keys has been named an NJ Top Workplace four years in a row, and that’s no accident. As a growing, industry-leading Managed Service Provider, we’re deeply committed to a culture that prioritizes care; for our clients and for each other. Tech-Keys may be the right place for you if you’re looking for a place where your work matters and your people genuinely have your back.

At Tech-Keys, our team is built around five core values: Care, Be Proud, Be Fun & Balanced, Speak Up, and Aim Higher.

We look for people who care deeply about their team, their clients, their image, and their work. People who take pride in their work, communicate openly, and know how to maintain a healthy balance while staying positive are exactly who we're looking for.

If those values naturally align with who you are, there’s a good chance you’ll thrive here! 

If they don’t, this probably won’t be the right fit, and that’s okay too!

We hire for both skill and culture because we believe the best teams are built on both.


Interview Process

  • Apply to the position, upload your resume, and answer the questions in the application. 
  • Upon reviewing your resume, we'll send you an email with a link to a perform a one-way video interview. 
  • Upon reviewing the video interview, we'll email you asking to setup an in-person interview. 
  • After the interview we will email you asking for references. 
  • We will call you letting you know our decision and discuss compensation. 
  • At any point during this process if we feel you will not be a fit, we will let you know, we do not leave applications unanswered!


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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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