Role overview

Qualifications

Bachelor’s degree or technical institute degree/certificate in Computer Science, Information Systems, or related field
4-6 years of experience
Familiarity with multiple time zones for planning meetings

Responsibilities

Contribute to the design, architecture, and development of new features and integrations
Participate in code reviews and provide feedback
Troubleshoot and diagnose issues with code and production environments
Use AI agents for development

Key facts

Remote from: India
Full time
Mid-level (2-5 years)
Software Engineer
English

Hard skills

SQL (Programming Language) Spring Security TypeScript JScript JQuery React Jsx Web Frameworks Bootstrapping SASS Authorization (Computing) Version Control Intelligent Agent Machine Learning Apache Tomcat Amazon Web Services System Monitoring Project Collaboration Customer Experience Improvement

Other skills

Web Browsers
Adaptability

About the company

Upland Software

Computer Software / SaaS

Upland Software Inc. enables global businesses to work smarter with over 25 proven enterprise cloud software products that increase revenue, reduce costs, and deliver immediate value. Our solutions offer many integrated AI capabilities and cover digital marketing, knowledge management, contact center service, sales productivity, content lifecycle automation, and more. Upland's powerful cloud products are trusted by more than 10,000 global customers. Learn how Upland helps businesses achieve outcomes that matter at www.uplandsoftware.com.

Company details

Company typeLarge

IndustryComputer Software / SaaS

Company size1001 - 5000

Links

Website LinkedIn See all jobs

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Job description

Software Engineer II

Job Description

Opportunity Summary

We are looking for an enthusiastic and dynamic individual to join Upland India as a Software Engineer II for our RightAnswers product. They will be working side-by-side with other talented engineers on architecture, integration, new features, and maintenance of the product. This role is considered more of backend role with good concentration on database design and development.

What would you do?

Contribute to the design, architecture, and development of many aspects of the platform including new features, integrations and/or software defects.
Participate in code reviews and provide feedback on others’ designs/code.
Balance technical debt vs. feature development vs. supporting customers.
Troubleshoot and diagnose issues with your code and production environments.
Taking control of complex problems and stepping through them in a rational way.
Making tactical vs. strategic trade-offs
Being accountable for technical debt in your own software.
Jump in and help the team deliver features when it is required.
Use AI agents for development

What are we looking for?

Technical Skills

The following skills are needed for this role.

Experience	· 4-6 years
Skills to Test	· Spring Ecosystem: Spring Boot, Spring MVC, Spring Data JDBC, JPA, and Spring Security · Java EE (Servlets, JSTL, JSP, JDBC) · SQL queries, procedures, functions · Typescript, JavaScript, jQuery · React framework
Primary Skills	· Spring Ecosystem: Spring Boot, Spring MVC, Spring Data JDBC, JPA, and Spring Security · Java EE (Servlets, JSTL, JSP, JDBC) · Microsoft SQL Server (writing optimized queries, stored procedures, triggers etc.) · API Design (REST, JAX-RS) · Frontend frameworks (ReactJS and/or Angular) · Pure JavaScript, jQuery · Bootstrap, HTML5, CSS, SASS · Working with third party APIs · Authentication and Authorization (SAML, OAuth, OpenID, Okta) · Worked with any cloud-based version control mainly GitHub or Bitbucket · Comfortable with Agentic AI development
Secondary Skills (nice to have)	· CRM Development (Salesforce, Dynamics, ServiceNow) · Modern data and analytical patterns for use in AI and Machine Learning · Apache Solr · Understanding Apache Tomcat configuration and deployment of web applications · Understanding of browser technologies and limitations · Familiar with AWS services mainly EC2 / S3 bucket · Logging and monitoring tools such as NewRelic, Grafana
Soft Skills	· Thrives collaborating in a team environment with a diverse range of people · Passionate about delivering an amazing customer experience · Able to have a change of mind, and able to change the minds of others · Write clearly and concisely · Capable of working without a company office, with a fully remote team
Growth Skills	· Possesses a good work ethic; a self-starter with a desire to grow · Always looking for better ways to get the job done

Qualification

A bachelor’s degree or technical institute degree/certificate in Computer Science, Information Systems, or other related field or equivalent combination of knowledge and experience is required.

This role requires overlap with multiple time zones for planning meetings, status updates etc. on a regular basis. The duration of these overlaps can change depending on the type of meeting. Upland India has the flexibility to manage your working hours accordingly to help in your work-life balance. You can find out more about this during your interview conversation.

Upland Software is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected status.

About Upland RightAnswers

Upland RightAnswers is the complete connected knowledge management solution that uses AI and machine learning to improve the user and customer experience by enabling organizations to create a trusted knowledge sharing culture. The solution consists of robust content authoring tools, portals for customers and agents to search the knowledge base, and a robust API for customers to build their own experiences or integrate to alternate forms of self-service delivery.

Our R&D teams are truly global with some legacy concentration in the US in New Jersey, with our customers being enterprise level around the world. The team is small enough for employees to play a pivotal role in the development of our product, but we’re supported by a large global business meaning it’s also big enough for you to learn and develop your skills within an experienced team.

About Upland

Upland Software (Nasdaq: UPLD) is a leader in AI-powered knowledge and content management software. Our solutions help enterprises unlock critical knowledge, automate content workflows, and drive measurable ROI—enhancing customer and employee experiences while supporting regulatory compliance. More than 1,100 enterprise customers rely on Upland to solve complex challenges and provide a trusted path for AI adoption.

Upland India is a fully owned subsidiary of Upland Software and headquartered in Bangalore. We are a remote-first company. Interviews and onboarding are conducted virtually.

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