Logo for Inizio Engage

Virtual Service Representative

Role overview

Qualifications

  • Bachelor’s degree or equivalent experience
  • 2+ years of pharmaceutical or B2B sales experience
  • Previous virtual/contact center sales experience required
  • Strong technical acumen

Responsibilities

  • Support field teams in the execution of strategic plans and campaigns
  • Engage with Healthcare Professionals in the support of product access points
  • Establish phone presence and build productive business relationships
  • Maintain call productivity and metrics as required

Key facts

Other skills

  • Sales
  • Technical Acumen
  • Adaptability
  • Communication
  • Rapport Building
  • Strong Work Ethic

About the company

Inizio Engage logo

Inizio Engage

Marketing & Advertising

Inizio Engage is a global strategic, commercial and creative engagement partner that specializes in healthcare. Combining our unique mix of consultation, creation and activation expertise with the latest technology, we design and deliver tailored solutions that inspire lasting change. Breakthroughs in science. New technologies. Economic uncertainty. Global events. Regulatory changes. It’s tough to keep up. And for our clients, the pace of change is only increasing. But, for those who can adapt fast enough, this unprecedented change represents an unparalleled opportunity. That’s why at Inizio Engage we’ve brought together a group of more than 7,000 experts, working in more than 20 countries. A passionate, diverse team with global reach and local knowledge. Together, we partner with our clients to challenge conventional thinking to empower people to make better health decisions and enhance treatment outcomes across the globe.

Company details

Company typeScaleup
IndustryMarketing & Advertising
Company size5001 - 10000

Your match analysis

See how your profile stacks up against this role.

We compared the job requirements to your profile to show where you're strong and where you fall short.

Job description

 

Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses. 

 

   

We are seeking performance-driven, proven, ambitious, and competitive sales and access professionals who are willing to put forth discretionary effort to go the extra mile.  

 

 

This is your opportunity to join Inizio Engage and represent a top biotechnology company!   

 

 

Why You’ll Love Working Here 

 

 

We believe great people deserve great support—at work and beyond. That’s why we offer a rewards experience designed to help you thrive personally, professionally, and financially: 

  

  • Competitive pay that recognizes your experience, expertise, and impact 

  • Comprehensive benefits including medical, dental, and vision coverage; accrued paid time off; 401(k) with company match; disability and life insurance; and paid maternity and paternity leave 

  • Company-paid holidays so you can rest, recharge, and focus on what matters most 

  • Recognition programs, contests, and awards that celebrate your contributions 

  • Continuous growth opportunities through learning, leadership development, and career advancement support 

  • A collaborative culture where your ideas are valued and your work makes a difference 

  

We’re also proud to be recognized for creating an exceptional employee experience: 

  

  • Best Place to Work in BioPharma — 2022, 2023, 2025 

  • Certified Great Place to Work® — 2021, 2023, 2025, 2026 

  

 

 

What will you be doing?   

 

  • Supporting field teams in the execution of strategic plans and campaigns. 

  • Support ongoing brand initiatives including transition from retail to specialty pharmacy partners, broadening brand awareness by fulfilling basic office needs that reinforce product acquisition within healthcare settings. 

  •  Engage with Healthcare Professionals in the support of product access points  and management of client materials within assigned territories, including marketing campaigns and patient support materials. 

  • Establish phone presence; commanding & disarming, ability to create rapport, network, build, and maintain productive business relationships.  

  • Adhere to new therapeutic areas and channels of business and adapt to organizational change.  

  • Leverage and use customer networks, resources and tools via phone/web to expand connectivity, reach and interest across stakeholders.  

  • Verify and complete required data entry including details of the target’s responses, notes and any follow-through actions in accordance with policies and procedures set by the client.  

  • Maintain call productivity and metrics, which are required by Inizio Engage and the client.  

  • Manage daily call activity to optimize time and maximize the achievement of objectives 

  • Listen and respond appropriately to customer needs and questions, thereby ensuring acceptance of, or agreement with a “call plan” objective 

  • Demonstrate thorough knowledge of the Client’s products and ensure clear, concise and accurate communication of product information and benefits of specialty pharmacy network with target audiences using proper terminology.  

  • Successfully complete the Client’s product training (self-study, testing, field work and classroom training at the Client’s site or electronically) and meet training expectations set by the Client in order to proceed to servicing the Client’s customers within the parameters of the program.  

  • Effectively and timely communicate with the Virtual Sales Manager, Field Regional Sales Manager, and Field counterparts (as appropriate) on project’s progress.  

  • Execute sales strategies in compliance with Federal Healthcare Program requirements, FDA’s promotional regulations, and Client policy. 

   

 

What do you need for this position?   

 

  • Bachelor’s degree or equivalent experience  

  • 2+ year of pharmaceutical or B2B sales experience  

  • Previous virtual/contact center sales experience required 

  • Strong technical acumen 

  • Strong work ethic, ability to build rapport quickly  

  • Positive attitude, adaptable to new situations  

  • Is open to and actively solicits feedback on performance and skill development  

 

 

The base pay range for this position is $53K – $98K per year. The final compensation offered to a successful candidate will be determined by factors such as experience, skills, internal equity, and business needs. 

 

 

About Inizio Engage 

  

Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people, and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need. 

 

We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them. 

 

To learn more about Inizio Engage, visit us at: https://inizio.com/ 

  

 

Equal Opportunity & Inclusion 

  

Inizio Engage is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. 

  

Inizio Engage is committed to providing reasonable accommodations in accordance with applicable law. 

  

Inizio Engage complies with applicable fair chance hiring laws and will consider qualified applicants regardless of criminal history. Where permitted by applicable law, employment offers may be contingent upon the successful completion of a background check. Any information obtained from a background check will be considered in relation to the requirements of the relevant position, consistent with applicable law.  

  

 

Candidate Use of Artificial Intelligence in Interviews 

 

As part of our commitment to a fair and equitable hiring process, candidates are expected to complete all interview activities without the use of artificial intelligence tools or external assistance unless such assistance is authorized in advance by Inizio Engage or otherwise required in accordance with applicable law. This includes, but is not limited to, using generative artificial intelligence platforms to produce, edit, or guide responses in real time. Candidates may be asked to confirm compliance with this policy. Any violation of this policy may result in disqualification from consideration of employment. Candidates may submit requests for reasonable accommodation in accordance with applicable law to the Inizio Engage Talent Acquisition team. 

Apply once. Then go straight to the hiring manager.

After you apply, unlock the direct contact details of the people who actually make the call. A quick follow-up makes you 5x more likely to land an interview.

MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
Unlocked after you apply
·

Customer Service / Support Representative Related jobs

Other jobs at Inizio Engage

Premium

Reach out to the hiring manager directly.

Gain access to the contact details of the hiring managers who actually decide, and reach out to network with them directly. That, plus more when you upgrade:

  • Full match report with fit score and gaps
  • Career diagnostics on how recruiters read you
  • Curated company matches and warm intros
  • 48h early access to new roles

Cancel anytime.