Quantitative Analyst – Contact Center

Description

AmeriSave Mortgage has set the standard in online mortgage lending with over $130 billion in funded loan volume. As one of the top-rated, largest privately-owned online mortgage lenders in the nation, our mission is to deliver beneficial, responsible home lending solutions with unwavering integrity, dedication and excellence. We leverage cutting-edge technology and data-driven strategies to provide exceptional service to our customers. 

Our employees are the driving force behind our success. We believe in the power of a dynamic and talented workforce and creating an environment where your contributions are not just recognized, they’re celebrated. Your success is our success, and we are seeking skilled professionals who are ready to bring their A-game, exceed benchmarks and enhance the overall excellence of AmeriSave, while also growing and advancing their careers.

At AmeriSave, we're one team with one shared dream - to be the best.  Let’s redefine excellence together!

What We’re Looking For:

We are seeking a Quantitative Analyst to join the Enterprise Intelligence team. This fully remote role will focus on data-driven optimization of our call center operations to maximize contact rates, conversion, and profitability.

This is a fast-paced, high-ownership environment where ideas move quickly from concept to production. You will work on projects that are not only technically challenging but also highly visible and business-critical, delivering tangible impact across the organization. Analysts are empowered to take initiative, think creatively, and solve hard problems—resulting in deeply rewarding and high-leverage contributions that drive revenue and profit for the company.

What You’ll Do: 

• Analyze Business Metrics & Identify Opportunities: Rigorously analyze operational and financial metrics to detect process deficiencies, performance gaps, and new opportunities to improve revenue and profitability. Develop actionable recommendations and partner with business leaders to prioritize and implement improvements.
• Data-Driven Performance Measurement: Create and maintain frameworks for tracking and analyzing business performance across the mortgage lifecycle. Develop metrics, dashboards, and automated reports that enable stakeholders to monitor progress and act on insights.
• SQL-Based Analytics Solutions: Author and optimize complex T-SQL code to extract, transform, and analyze large volumes of production data. Develop stored procedures and workflows that operationalize model outputs and support business monitoring.

What You’ll Need:

• Quantitative Analytics Expertise: 5+ years of experience in quantitative analytics, preferably in a call center or contact center environment. 
• Advanced SQL & Data Viz Skills: Advanced T-SQL queries, stored procedures, and data transformations in Microsoft SQL Server. Expertise in PowerBI, Tableau, or similar data visualization tools.
• Analytical Problem Solving: Ability to independently translate complex business problems into quantitative solutions. Experience with A/B testing frameworks and experiment design.
• Business Acumen: Experience evaluating business metrics and KPIs to identify revenue and profit improvement opportunities, operational inefficiencies, and performance trends.
• Communication: Excellent verbal & written communication skills; ability to distill complex analyses into actionable insights for executive-level audiences.
• Bachelor's or Master's degree in Statistics, Mathematics, Computer Science, Economics or related field preferred

**Please note that the compensation and benefit information that follows is a good faith estimate for this position only and is provided pursuant to applicable state and local laws on pay transparency. It is estimated based on what a successful applicant in the relevant state might be paid. **   

Compensation: 

Annual compensation for this position generally ranges from $130,000 - $150,000. 

Benefits: 

• 401(k) 
• Dental insurance 
• Disability insurance 
• Employee discounts 
• Health insurance 
• Life insurance 
• Paid time off 
• 12 paid holidays per year 
• Paid training 
• Referral program 
• Vision insurance 

Supplemental pay types: 

·         Referral bonuses 

AmeriSave is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

California Consumer Privacy Act Disclosure Acknowledgment 

Employment Applicants, New Hires, and Employees Residing in California 

AmeriSave Mortgage Corporation’s Privacy Policy Statement (“Policy”) can be reviewed here: www.amerisave.com/privacy-policy 

AmeriSave Mortgage Corporation’s California Consumer Privacy Act (“CCPA”) Recruitment Disclosure can be reviewed here: https://www.amerisave.com/ccpa-recruitment-disclosure/ 

When AmeriSave’s Human Resources Department makes future requests for personal information, the same Policy is applicable. By applying, you understand this acknowledgment covers current and future personal information requests. You also acknowledge the business purpose of the personal information collected and that future requests may occur while applying for a position at AmeriSave and/or during employment, if applicable.