Role overview

Qualifications

Proven experience as a dispatcher for a U.S.-based towing company
Strong working knowledge of Towbook
Experience handling police towing, accident calls, and law enforcement coordination
Excellent English communication skills (spoken and written)

Responsibilities

Dispatch towing and roadside assistance calls using Towbook
Coordinate with drivers to ensure timely service
Communicate professionally with customers, insurance companies, and law enforcement
Monitor job status and provide real-time updates

Key facts

Remote from: Philippines, United States
Full time
English

Hard skills

Dispatching Mobility Assistance Accident Analysis Dispatch Coordination

Other skills

Problem Solving
Communication
Multitasking
Reliability

About the company

Forest Stewardship Council U.S.

Non-profit Organizations

The Forest Stewardship Council mission is to promote environmentally sound, socially beneficial and economically prosperous management of the world's forests. Our vision is that we can meet our current needs for forest products without compromising the health of the world’s forests for future generations.

Company details

Company typeStartup

IndustryNon-profit Organizations

Company size2 - 10

Links

Website LinkedIn See all jobs

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Job description

Global Pacific Support is working with one of its partners to hire an experienced Towing Dispatcher.

If you have hands-on experience dispatching for U.S.-based towing companies, are proficient with Towbook, and have experience coordinating with law enforcement for towing operations, we'd like to hear from you.

Responsibilities

Dispatch towing and roadside assistance calls using Towbook.
Coordinate with drivers to ensure timely service.
Communicate professionally with customers, insurance companies, and law enforcement.
Monitor job status and provide real-time updates.
Coordinate with law enforcement for accident scenes and police-initiated towing.
Prioritize calls and manage multiple dispatch requests efficiently.

Requirements

equirements

Proven experience as a dispatcher for a U.S.-based towing company.
Strong working knowledge of Towbook.
Experience handling police towing, accident calls, and law enforcement coordination.
Familiarity with coordinating with police units on standby when required for towing operations.
Excellent English communication skills (spoken and written).
Strong multitasking and problem-solving abilities.
Reliable internet connection and a quiet work environment (for remote positions).

Preferred Qualifications

Experience with roadside assistance and accident management.
Ability to work rotating shifts, nights, weekends, and holidays.
Knowledge of U.S. geography and dispatch procedures.

Benefits

How to Apply

Please send the following to kenneth.joseph@globalpacificsupport.com:

Your updated resume.
A 2–3 minute introduction video detailing:

Your experience dispatching for U.S.-based towing companies.
Your experience using Towbook.
Your experience coordinating police towing and law enforcement-related dispatches.

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