Role overview

Qualifications

Proven experience as a dispatcher for a U.S.-based towing company.
Strong working knowledge of Towbook.
Experience handling police towing, accident calls, and law enforcement coordination.
Excellent English communication skills (spoken and written).

Responsibilities

Dispatch towing and roadside assistance calls using Towbook.
Coordinate with drivers to ensure timely service.
Communicate professionally with customers, insurance companies, and law enforcement.
Monitor job status and provide real-time updates.

Key facts

Remote from: Philippines, United States
Full time
English

Hard skills

Dispatching Towing Accident Analysis

Other skills

Communication
Multitasking
Problem Solving

About the company

Vivid Money

Financial Services

Vivid offers a unique mobile banking app and a distinctive digital investing platform from a single app. Whether it’s payments, transfers, multi-currency accounts, spendings reports, split bills as well as the possibility to invest in international stocks, ETFs, and precious metals. With over 150 listed cryptocurrencies, Vivid offers one of the biggest portfolios in Europe. With Vivid, managing your finances is easy, flexible, and 100% transparent. We founded Vivid to bring a colourful and entirely different experience to dealing with personal finance. With our knowledge and experience, we strive to help our customers earn more and increase their wealth. On the 8th of June 2020, Vivid was launched in Germany as its first market, followed by France, Spain, and Italy, with more European countries to come! Already over 500,000 customers throughout Europe enjoy our superior banking and investment experience – and love to collect cashback in the form of Stock Rewards. In not even two years, we’ve grown from one tiny office in Berlin’s Neukölln neighbourhood to a company of more than 300 people, with 30+ different nationalities. Next to our headquarters in Berlin (GER), we work from Vivid Hub Amsterdam (NL) and Vivid Tech Hub in Almaty (KAZ). Vividians are coming together to collaborate and exchange ideas. We are working in proud partnerships with Solaris SE, CM Equity, and VISA. As a company, we have already raised over 200 million euros from renowned investors, including Ribbit Capital, Greenoaks Capial, and the SoftBank Vision Fund 2, and is valued at 775 million euros.

Company details

Company typeScaleup

IndustryFinancial Services

Company size201 - 500

Links

Website LinkedIn See all jobs

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Job description

Global Pacific Support is working with one of its partners to hire an experienced Towing Dispatcher.

If you have hands-on experience dispatching for U.S.-based towing companies, are proficient with Towbook, and have experience coordinating with law enforcement for towing operations, we'd like to hear from you.

Responsibilities

Dispatch towing and roadside assistance calls using Towbook.
Coordinate with drivers to ensure timely service.
Communicate professionally with customers, insurance companies, and law enforcement.
Monitor job status and provide real-time updates.
Coordinate with law enforcement for accident scenes and police-initiated towing.
Prioritize calls and manage multiple dispatch requests efficiently.

Requirements

equirements

Proven experience as a dispatcher for a U.S.-based towing company.
Strong working knowledge of Towbook.
Experience handling police towing, accident calls, and law enforcement coordination.
Familiarity with coordinating with police units on standby when required for towing operations.
Excellent English communication skills (spoken and written).
Strong multitasking and problem-solving abilities.
Reliable internet connection and a quiet work environment (for remote positions).

Preferred Qualifications

Experience with roadside assistance and accident management.
Ability to work rotating shifts, nights, weekends, and holidays.
Knowledge of U.S. geography and dispatch procedures.

Benefits

How to Apply

Please send the following to kenneth.joseph@globalpacificsupport.com:

Your updated resume.
A 2–3 minute introduction video detailing:

Your experience dispatching for U.S.-based towing companies.
Your experience using Towbook.
Your experience coordinating police towing and law enforcement-related dispatches.