Role overview

Qualifications

8+ years of product management experience leading complex, highly technical products
2+ years managing Product Managers at the Group level or above
Strong technical expertise in distributed systems, platform architecture, cloud infrastructure
Excellent communication, business acumen, and stakeholder management skills

Responsibilities

Define and lead the product vision, strategy, roadmap, OKRs, and success metrics for the Core Services group
Collaborate deeply with Engineering, Architecture, and Data leaders to shape Core Services direction
Drive adoption and impact of shared services across the organization
Lead and develop a high-performing team of Product Managers

Key facts

Remote from: Missouri (USA)
Full time
Product Manager (Tech)
English

Hard skills

Product Management Platform Product Management Data Management Distributed Computing Software Architecture Service-Oriented Architecture Operational Excellence Continuous Improvement Process

Other skills

Technical Acumen
Leadership
Communication
Business Acumen

About the company

H&R Block

Tax Advisory & Tax Services

H&R Block’s purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. We’ve been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we’ve prepared approximately 800 million tax returns and grown to have approximately 12,000 offices throughout the United States and around the world. We know that tax needs and situations change from year to year. That’s why we offer new and innovative ways to prepare and file taxes so clients can choose what suits them best. We are a people company first and a tax company second. With this in mind, we deliver care in every interaction, conversation, and at each touchpoint. That’s how we build long-lasting relationships with clients, communities, and associates. People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it's because our company still has the feeling of ‘family’ serving as the foundation for our associates and franchisees who bring our purpose to life each day. Maybe it’s how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe it’s all those things, and much more. Our ideas are rooted in unique and diverse perspectives fueled by curiosity and creativity. We’re not afraid to try new things, and never rest on past success. We are passionate in the way we advocate for each other, for our clients, and most importantly, we not only say we are better together…we truly believe it!

Company details

Company typeLarge

IndustryTax Advisory & Tax Services

Company size10001

Links

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Job description

About the Role:

The Group Product Manager - Core Services is a strategic product leadership role responsible for defining and scaling the shared platform capabilities that enable product teams across H&R Block to build, launch, and grow customer experiences efficiently. This leader owns the strategy and execution of core services such as APIs, workflows, and reusable business capabilities, manages a team of Product Managers, and partners across the organization to drive adoption of shared services while balancing immediate business needs with a long-term platform vision. The role requires deep platform product management expertise, strong technical and business acumen, and the ability to influence stakeholders and align teams around a unified product strategy.

Day to day, you'll...

Define and lead the product vision, strategy, roadmap, OKRs, and success metrics for the Core Services group that enable product teams to build and scale efficiently
Collaborate deeply with Engineering, Architecture, and Data leaders to shape Core Services direction, guide critical technical and business trade-offs, and prioritize investments across scalability, reliability, data foundations, and operational efficiency
Own the Core Services orchestration layer across system, services, and data flows – acting as the product leader for internal customers (product teams, engineers, and data partners) by identifying reusable services, APIs, workflows, and data capabilities that reduce duplication, improve consistency, and accelerate delivery while maintaining scalability, extensibility, and resilience
Drive adoption and impact of shared services across the organization, leading onboarding, enablement, documentation, and change management to ensure teams effectively leverage platform capabilities and standards
Define and monitor platform health and success metrics, including adoption, usage, service reliability, performance, and return on foundational investments
Lead and develop a high-performing team of Product Managers, establishing strong platform product management practices across discovery, prioritization, execution, and cross-functional alignment
Drive alignment across Product, Engineering, Data, Design, and business stakeholders – partnering closely with product and technical leaders to ensure Core Services evolves in step with the company’s product vision, translating complex technical concepts into clear business value and guiding leaders on key trade-offs between speed, scale, risk, and long-term platform health
Identify and leverage AI-enabled capabilities and workflows to improve product velocity, quality, aligned with business priorities and deliver measurable impact
Foster a culture of continuous improvement, driving operational excellence through retrospectives, learning, coaching, and ongoing refinement of platform processes and ways of working.

Required Qualifications:

8+ years of product management experience leading complex, highly technical products, including 2+ years managing Product Managers at the Group level or above
Experience owning platform, infrastructure, API, developer tooling, data platform, or other highly technical products
Strong technical expertise in distributed systems, platform architecture, cloud infrastructure, data foundations, and service-oriented design
Proven ability to define product strategy, prioritize investments, and make trade-off decisions across multiple teams and stakeholders
Track record of translating complex technical investments into measurable business outcomes, such as scalability, reliability, cost savings, and improved user experiences
Strong people leadership experience, including developing talent, setting priorities, and building high-performing product teams
Excellent communication, business acumen, and stakeholder management skills, with the ability to influence both technical and non-technical audiences

Why work for us: At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation.

That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work. Pay Range Information: The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range: $125,500.00 - $200,800.00/Yr.