Role overview

Qualifications

2+ years in project management, office management, or operations coordination, ideally in trades, HVAC, plumbing, or field services.
Working knowledge of HouseCall Pro or a comparable FSM/scheduling platform (ServiceTitan, Jobber).
Excellent written and verbal English communication.
Demonstrated ability to manage multiple workstreams and follow up independently without heavy oversight.

Responsibilities

Own day-to-day office operations: including call center performance, follow up, scheduling/dispatch, cash collection, compliance, and administrative workflows.
Track project/job timelines from booking through completion and invoicing, flagging jobs at risk of slipping.
Monitor job costing and margin at a summary level; flag anomalies to the owner.
Manage subcontractor coordination (permits, material orders, inspections, agencies) where applicable.

Key facts

Remote from: United States
Full time
Mid-level (2-5 years)
Operations Manager
English

Hard skills

Project Management Office Management Operations Architecture House Call ServiceStack

Other skills

Customer Service
Scheduling
Communication
Teamwork
Time Management
Problem Solving

About the company

Offshore Launch

Staffing & Recruiting

Hiring great talent is a second full-time job. And most offshore staffing partners? Too generic. Too hands off. Too much cleanup on your end. So we built something different: * Full-cycle staffing for ops roles in trades (plumbing, HVAC, roofing, etc.) * Operators who think, not just do: trained to improve systems, not wait for instructions * Clear KPIs, structured onboarding, and embedded support so you don't have to micromanage * Ongoing upskilling and support to drive continuous improvement Here's what sets our people apart: They make you easier to work with. Our operators are trained in remote excellence: clear communication, proactive follow-up, managing up. They become someone you trust, not someone you check in on. They make your business more efficient. From ChatGPT prompts to workflow automation, we train our operators to use the tools already in your stack. They reduce your workload and raise your ceiling. Today, our team supports dozens of 7- and 8-figure operators with high retention offshore teams that free up their time, lower their payroll costs, and increase leverage. Want to see what's possible? Let's chat!

Company details

IndustryStaffing & Recruiting

Company size11 - 50

Links

Website LinkedIn See all jobs

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Job description

About Offshore Launch:

Offshore Launch is a staffing agency that specializes in helping small business owners scale their operations with the top 1% of global remote talent. We are a people-centered agency with a passion for leaving every person and business in a better position than we found them.

Why Join Offshore Launch?

Impact the growth and success of small and medium-sized businesses.
Work in a people-first, remote environment that values growth and ongoing development.
Access comprehensive benefits that include HMO, PTO, professional development, and an overall emphasis on teamwork and collaboration.
Contribute to a culture that values partnership, service, and excellence.

Your Role:

As an employee of Offshore Launch, you are being hired for a unique role within a target Client’s company. We value long-term partnerships, and seek to recruit talent that will serve an individual Client’s business for multiple years.

You will work full-time with the Client company. However, the Agency provides ongoing support to ensure your continued success. As such, we create space for ongoing check-ins, feedback and development through:

Membership in the Offshore Launch Slack workspace
Bi-weekly All Team meetings
Monthly reviews

Your job is to help the Client succeed.

Our job is to help you succeed.

About the Client:

We serve family-owned and owner-operated home service businesses (i.e. plumbing/hvac) on Housecall Pro, ServiceTitan, and comparable field service platforms.

We equip them with the operational infrastructure and talent to run day to day operations, so they can focus on field development, sales, and growth.

Responsibilities:

Own day-to-day office operations: including call center performance, follow up, scheduling/dispatch, cash collection, compliance, and administrative workflows. Own the performance of customer service, scheduling, and dispatch without owner intervention.
Track project/job timelines from booking through completion and invoicing, flagging jobs at risk of slipping.
Monitor job costing and margin at a summary level; flag anomalies to the owner.
Manage subcontractor coordination (permits, material orders, inspections, agencies) where applicable.
Maintain accurate records in HouseCall Pro or equivalent CRM/FSM platform (ServiceTitan, Jobber).
Support hiring and onboarding processes for field and office teams, including people-management for office-staff as the team grows.
Prepare recurring operational reports (job completion rate, backlog, aging) for the owner.

KPIs / Performance Expectations

Maintain 95% answer rate, and sub-5m speed to lead
75%+ booking rate on qualified leads
Follow happy call and membership process to hit target revenue retention rates
Multi-touch follow up on open estimates (per SOP)
Maintain accurate weekly view of stuck or on-hold jobs
Prepare accurate and timely payroll
Maintain target AR balances
Process permits, COIs, licenses, and technician paperwork accurately and on time

Requirements:

2+ years in project management, office management, or operations coordination, ideally in trades, HVAC, plumbing, or field services.
Working knowledge of HouseCall Pro or a comparable FSM/scheduling platform (ServiceTitan, Jobber).
Excellent written and verbal English communication.
Demonstrated ability to manage multiple workstreams and follow up independently without heavy oversight.

Compensation & Benefits (to be provided by Offshore Launch):

Up to $1300/mo depending on experience
Annual bonus up to 150% of one month's salary, contingent on quarterly performance scores
13th month pay
Performance-based bonuses
Comprehensive HMO policy, including dependents.
Annual continuing education budget to support professional development

Note:

The Client is not involved in compensation or benefits. As an employee of Offshore Launch, all compensation and benefits are to be provided by the Agency.

Please note that we anticipate a response from candidates within 24 hours of our outreach. If we do not receive a reply within this timeframe, we will assume that you are no longer interested in pursuing this opportunity.