Towing Dispatcher (US Towing Industry)

Global Pacific Support is working with one of its partners to hire an experienced Towing Dispatcher.

If you have hands-on experience dispatching for U.S.-based towing companies, are proficient with Towbook, and have experience coordinating with law enforcement for towing operations, we'd like to hear from you.

Responsibilities

• Dispatch towing and roadside assistance calls using Towbook.
• Coordinate with drivers to ensure timely service.
• Communicate professionally with customers, insurance companies, and law enforcement.
• Monitor job status and provide real-time updates.
• Coordinate with law enforcement for accident scenes and police-initiated towing.
• Prioritize calls and manage multiple dispatch requests efficiently.

Requirements

equirements

• Proven experience as a dispatcher for a U.S.-based towing company.
• Strong working knowledge of Towbook.
• Experience handling police towing, accident calls, and law enforcement coordination.
• Familiarity with coordinating with police units on standby when required for towing operations.
• Excellent English communication skills (spoken and written).
• Strong multitasking and problem-solving abilities.
• Reliable internet connection and a quiet work environment (for remote positions).

Preferred Qualifications

• Experience with roadside assistance and accident management.
• Ability to work rotating shifts, nights, weekends, and holidays.
• Knowledge of U.S. geography and dispatch procedures.

Benefits

How to Apply

Please send the following to kenneth.joseph@globalpacificsupport.com:

• Your updated resume.
• A 2–3 minute introduction video detailing:
• Your experience dispatching for U.S.-based towing companies.
• Your experience using Towbook.
• Your experience coordinating police towing and law enforcement-related dispatches.