AU RTO Student Administration Officer (WFH) | ZR_1303_JOB

This is a remote position.

• Great student experiences start with great people—and that starts with you.
  
• At PeoplePartners, we're passionate about connecting talented professionals with meaningful opportunities where they can thrive. As a Great Place to Work certified company, we've built a people-first culture that values collaboration, continuous learning, and career growth.
  
• When you join PeoplePartners, you'll support leading Australian organizations, gain valuable global exposure, and be part of a team that celebrates innovation, supports your development, and empowers you to make a real difference. If you're looking for a career where your work matters and your growth is encouraged, you'll feel right at home with us.
  

• Behind every successful learner is someone who keeps the journey on track.
  
• As an AU RTO Student Administration Officer, you'll play a key role in creating a seamless student experience from enrolment through to course completion. By combining exceptional organization, attention to detail, and a passion for helping people, you'll ensure every student record is accurate, every process is compliant, and every interaction leaves a positive impression.
  
• Working closely with students, trainers, and internal teams, you'll help deliver an outstanding education experience while supporting Australian RTO compliance requirements.
  

• Process student enrollments, admissions, and onboarding activities.
  
• Maintain accurate student records in Student Management Systems (SMS) and Learning Management Systems (LMS).
  
• Verify student eligibility, including USI, AVETMISS, funding, and VET Student Loan (VSL) requirements.
  
• Process student requests, including deferrals, extensions, withdrawals, and study load changes.
  
• Monitor student progression and manage unit enrollments.
  
• Record student outcomes and process course completions.
  
• Issue Statements of Attainment and Qualifications.
  
• Maintain compliant student records in accordance with ASQA and regulatory requirements.
  
• Support apprenticeship and traineeship administration where applicable.
  
• Administer fee payments, payment plans, subsidies, and loan programs.
  
• Respond to student enquiries via phone, email, and online platforms.
  
• Provide administrative support to students, trainers, and internal stakeholders.
  
• Complete tasks in accordance with documented workflows and service level expectations.
  

Requirements

• Minimum of 2 years' experience in student administration or a similar administrative role.
  
• Hands-on experience using aXcelerate Student Management System (essential).
  
• Experience using Student Management Systems (SMS) and/or Learning Management Systems (LMS).
  
• Experience processing student enrollments and admissions.
  
• Knowledge of Australian RTO student administration processes.
  
• Experience maintaining compliant student records and documentation.
  
• Experience supporting students onboarding and course administration.
  
• Proficiency in Microsoft Office.
  
• Strong written and verbal communication skills.
  
• Excellent organizational skills and high attention to detail.
  
• Strong customer service skills with confidence communicating via phone, email, and online platforms.
  

• Experience with AVETMISS reporting.
  
• Experience with USI verification.
  
• Knowledge of VET Student Loans (VSL).
  
• Experience administering funding eligibility.
  
• Experience supporting apprenticeship and traineeship administration.
  
• Knowledge of ASQA compliance requirements.
  
• Experience managing student progression.
  
• Experience processing Statements of Attainment and Qualifications.
  
• Experience managing shared inboxes or helpdesk functions.
  
• Experience working within an Australian Registered Training Organization (RTO).
  

At PeoplePartners, you'll be part of a team that believes great workplaces create great careers. Here's what you can expect:

• Work for a Great Place to Work certified organization with a genuine people-first culture.
  
• Collaborate with respected Australian organizations and gain valuable global exposure.
  
• Enjoy ongoing learning, career development, and opportunities for professional growth.
  
• Be supported by a collaborative team that values knowledge sharing, innovation, and continuous improvement.
  
• Participate in employee engagement activities, recognition programs, and a positive workplace culture.
  
• Benefit from flexible work arrangements based on client requirements.
  
• Build a rewarding career while making a meaningful impact on students' educational journeys.
  

If you're passionate about delivering exceptional student experiences and ensuring quality, accuracy, and compliance in every interaction, we'd love to hear from you. Apply today and help students succeed with PeoplePartners.

• Employment Type: Full-time.
  
• Work Schedule: Day Shift.
  
• Work Setup: Remote.
  
• Client: One of PeoplePartners' valued Australian clients.
  

Benefits

• Permanent Work-from-home setup
  
• Company-provided equipment
  
• Secondary Wi-Fi Modem
  
• 21 Leave Credits Annually - Leave benefits begin on Day 1.
  
• 100% conversion of UNUSED leave credits
  
• HMO on Day 1
  
• 13th Month Pay
  
• Monthly Gift Voucher
  
• Milestone Tokens (Birthday/Anniversary/Christmas).
  
• A Life Beyond the Screen #WorkLifeBalance.
  
• Active employee engagements physically such as Christmas Party & Team Building, and virtual events such as town-hall with prizes.