Role overview

Qualifications

Strong Linux Expertise: Deep understanding of Linux distributions (e.g., RHEL, CentOS, Ubuntu)
Database Proficiency: Advanced knowledge of SQL and data warehousing concepts
Vertica Architecture Knowledge: Solid understanding of Vertica’s columnar architecture
Advanced Troubleshooting Skills: Experience using Vertica Management Console and performance tuning tools

Responsibilities

Deliver advanced Tier 3 Vertica support
Independently troubleshoot escalated issues
Perform root-cause analysis
Mentor junior engineers to drive overall team effectiveness

Key facts

Remote from: United States
Full time
Senior (5-10 years)
Technical Support Engineer
English

Hard skills

Linux SQL (Programming Language) Vertica Cloud Storage Microsoft Networking Kubernetes Root Cause Analysis

Other skills

Troubleshooting (Problem Solving)
Mentorship

About the company

Rocket Software

Computer Software / SaaS

Rocket Software is the global technology leader and partner of choice empowering the world's leading businesses on their modernization journeys, spanning core systems to the cloud. Trusted by over 12,500 customers, 750 partners, and more than 3,000 employees around the world, Rocket Software empowers companies to maximize their data, applications, and infrastructure to deliver critical services that power our modern world. Rocket Software is a privately held U.S. corporation headquartered in the Boston area with centers of excellence strategically located throughout North America, Europe, Asia, and Australia. Rocket Software is a portfolio company of Bain Capital Private Equity.

Company details

Company typeLarge

IndustryComputer Software / SaaS

Company size1001 - 5000

Links

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Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

A Vertica Senior Technical Support Engineer at Rocket Software delivers advanced Tier 3 Vertica support. They independently troubleshoot escalated issues, perform root-cause analysis, and serve as mentors for junior engineers.

A Vertica Senior Technical Support Engineer at Rocket Software provides advanced Tier 3 support for complex customer environments. This role involves independently troubleshooting escalated issues, performing detailed root-cause analysis, and mentoring junior engineers to drive overall team effectiveness.

The ideal candidate will have:

Strong Linux Expertise: Deep understanding of Linux distributions (e.g., RHEL, CentOS, Ubuntu), including file systems, memory management, and package management.
Database Proficiency: Advanced knowledge of SQL and data warehousing concepts.
Vertica Architecture Knowledge: Solid understanding of Vertica’s columnar architecture, including projections, encoding, and compression techniques.
Advanced Troubleshooting Skills: Experience using Vertica Management Console and performance tuning tools to identify and resolve system bottlenecks.
Cloud & Storage Experience: Familiarity with cloud environments, particularly object storage technologies.
Systems & Networking Knowledge: Understanding of TCP/IP networking and containerized environments such as Kubernetes.
Vertica Experience: Prior hands-on experience supporting or working with Vertica is strongly preferred.

#LI-Remote

#LI-JC1

Annual salary range for this position is between $89,000.00 - $120,150.00 gross before taxes.

What Rocket Software can offer you in USA:

Unlimited Vacation Time as well as paid holidays and sick time
Health and Wellness coverage options for Rocketeers and dependents
Life and disability coverage
Fidelity 401(k) and Roth Retirement Savings with matching contributions
Monthly student debt benefit program
Tuition Reimbursement and Certificate Reimbursement Program opportunities
Leadership and skills training opportunities

EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!