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Clinical Operations Intern

Role overview

Qualifications

  • Strong technical skills and ability to troubleshoot device, audio/video, and connectivity issues
  • Excellent communication and customer service abilities
  • Strong attention to detail and organizational skills
  • Comfortable learning and working within digital tools and EHR systems

Responsibilities

  • Check patients in for their scheduled virtual appointments and verify required information
  • Provide frequent, hands-on tech troubleshooting to help patients connect to their virtual visits
  • Collect and document patient copays or outstanding balances
  • Enter clinical and administrative information into patient charts with accuracy and attention to detail

Key facts

  • Remote from: Colorado (USA)
  • Internships
  • Entry-level / graduate
  • English

Other skills

  • Customer Service
  • Detail Oriented
  • Communication
  • Organizational Skills
  • Professionalism
  • Reliability
  • Willingness To Learn

About the company

NuvoAir logo

NuvoAir

Digital Health & Health Tech

Launched in the US in 2023, NuvoAir is a purpose-built, integrated specialty care platform that is reinventing the operating model through which care to complex cardiopulmonary patients is delivered. We emphasize the management of exacerbations, the key contributors to high healthcare costs and longitudinal care. Our platform empowers physicians, helping them maintain autonomy, deliver outstanding care and enhance their revenue in ways previously unattainable. By collaborating with health plans, risk-bearing entities, and innovative cardiologists and pulmonologists, NuvoAir Medical has redefined how patients with complex heart and lung issues, receive high quality, efficient care. To discover more about how NuvoAir is advancing high-value care in the cardiopulmonary space and to explore NuvoAir's extensive body of clinical evidence, visit nuvoair.com. Our recruiting email is talent@nuvoair.com, do not hesitate to reach out for any open position. Erin Murphree will be reaching out to you within short notice!

Company details

Company typeScaleup
IndustryDigital Health & Health Tech
Company size51 - 200

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Job description

NuvoAir Medical is a technology-enabled pulmonary care organization that is focused on improving outcomes for patients with chronic respiratory diseases such as COPD, asthma, sleep apnea, and other complex pulmonary conditions. Our relationship-based model combines remote patient monitoring and proactive clinical engagement to keep patients healthier and out of the hospital. Complex conditions like COPD are incredibly challenging to manage. People who are already struggling with isolation and the burden of these conditions become increasingly frustrated and disengaged, eventually falling through the cracks and landing in the ER. This cycle perpetuates poor health outcomes and excessive medical costs.

At NuvoAir, we believe people deserve a better healthcare experience. Our team embraces the challenges that others can’t or won’t - by integrating our clinical team with technology, NuvoAir creates a highly empathetic and personalized experience for each patient.

Living our Company Values:

  • Patient obsessed: Every decision is made with our main focus in mind - improving the lives of patients
  • Act like an owner: Ownership means we speak up, share ideas, give feedback, and are all accountable for growth.
  • Focus on what matters: Creating meaningful solutions to challenging healthcare problems requires simplicity, clarity, and using our unique leverage
  • Build to learn: Failing courageously is a virtue that drives learning and stems from an innovative spirit
  • Practice confident humility: We aim to hold ourselves to the highest standards of humility, curiosity, transparency, and personal development
Fall Internship 
This position is unpaid. 

Overview:
We are seeking a detail-oriented, highly tech-savvy intern to support our virtual clinical operations team. This role requires extensive technology troubleshooting, as you will be helping patients navigate virtual appointment platforms and resolving basic technical issues. Strong technical competence is essential for success in this position.
 
Key Responsibilities:
  • Check patients in for their scheduled virtual appointments and verify required information.
  • Provide frequent, hands-on tech troubleshooting to help patients connect to their virtual visits (audio, video, device setup, platform access).
  • Collect and document patient copays or outstanding balances.
  • Enter clinical and administrative information into patient charts with accuracy and attention to detail.
  • Recognize when a patient’s needs fall outside your scope and promptly direct them to the appropriate clinical team member.
  • Assist with general administrative tasks to support smooth virtual clinic operations.
  • Maintain patient confidentiality and adhere to HIPAA standards at all times.
  • Qualifications:
  • Strong technical skills and ability to troubleshoot device, audio/video, and connectivity issues—this is a must.
  • Comfort and confidence guiding patients through technology challenges multiple times per shift.
  • Excellent communication and customer service abilities.
  • Strong attention to detail and organizational skills.
  • Comfortable learning and working within digital tools and EHR systems.
  • Ability to work independently and follow established workflows.
  • Professionalism, reliability, and willingness to learn.
  • Preferred Qualifications:
  • Interest in healthcare, clinical operations, or health administration.
  • Prior experience in tech support, customer service, or administrative roles is a plus.
  • Building a diverse team is critical to our success:

    At NuvoAir, building a diverse team isn't a lofty statement or goal, it's a necessity, and it's something we actively practice and talk about. We do not tolerate discrimination or harassment based on race, color, age, religion, sex, gender, disability status, sexual orientation, gender identity or expression, or any other basis covered by appropriate law. NuvoAir will provide reasonable accommodations for qualified individuals with documented disabilities.

    What to expect:

    Our team’s impact is felt globally as we help patients with cardiopulmonary diseases better understand and manage their health. Every member of our team adds value as we work towards a better healthcare experience for all. Because of this, it’s not enough that we hire mission-oriented people who are self motivated. We also need to grow a team that aligns with our company values (listed above!) and who will be successful in startup life… it’s not for everyone and that’s okay!

    Apply once. Then go straight to the hiring manager.

    After you apply, unlock the direct contact details of the people who actually make the call. A quick follow-up makes you 5x more likely to land an interview.

    MR

    Marcus Rivera

    Chief Revenue Officer

    m.rivera@company.com
    linkedin.com/in/marcusrivera
    Unlocked after you apply
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