About MindCare Solutions
MindCare Solutions is a premier provider of behavioral health services, supporting hospitals, emergency departments, inpatient behavioral health units, long-term care centers, correctional settings and various other clinical settings.
We partner with healthcare organizations to deliver top-tier, end-to-end behavioral health solutions, integrating evidence-based care pathways, advanced technology, and exceptional providers. Our organization is committed to enhancing mental health care accessibility and efficacy through innovative solutions and strong partnerships, ensuring that high-quality, patient-centered care is delivered to improve the health and well-being of the communities we serve.
Credentialing Coordinator
Position Overview
The role supports credentialing and licensing visibility by coordinating provider intake, application follow-up, facility credentialing readiness, licensure tracking, expirable monitoring, and timely escalation of blockers that could affect provider start dates or partner coverage.
The Credentialing Coordinator also guides newly hired providers through the post-offer credentialing readiness. The role creates a positive, organized provider experience while ensuring that MindCare has the information needed to place providers appropriately and fulfill partner commitments.
Compensation: $55,000-60,000 F/T
Location - Telehealth
Key Responsibilities
NEW PROVIDER CREDENTIALING
- Serve as the primary point of contact for internal credentialing for new providers.
- Monitor provider progress through the MindCare Internal Credentialing process and follow up on incomplete, missing, unclear, or expired items.
- Communicate clearly with providers.
- Support timely resolution of rate-limiting steps that could delay internal credentialing, facility credentialing, scheduling, deployment, or provider start dates.
- Create or confirm the credentialing/licensing ticket is opened, ownership is assigned, and provider application access and instructions are sent through the credentialing application.
CREDENTIALING
- Monitor provider progress through internal credentialing and follow up on missing, unclear, incomplete, or expired items.
- Maintain accurate documentation of provider status, outstanding requirements, facility-specific needs, and deployment readiness.
- Review credentialing application status for completeness, identify missing items, and ensure follow-ups are sent to providers or internal owners.
- Maintain real-time status tracking of provider and facility applications, including outstanding items, credentialing progress, licensing readiness, and facility-specific requirements.
- Ensure provider documentation is evaluated against facility requirements and applicable regulatory and compliance standards.
- Perform or coordinate primary source verification of licensure and board certification, and flag discrepancies, history gaps, expired items, or missing elements.
- Manage hospital/facility credentialing applications and enter, validate, or update affiliation data, including start/end dates and current versus prior affiliations.
- Add or update facility records when missing and communicate with providers to obtain information needed for facility credentialing or affiliation records.
- Track provider state licenses, DEA/CDS registrations, facility privileges, and related expirables to support deployment readiness and compliance timelines.
- Initiate new license applications, renewals, and reappointment/recredentialing processes; coordinate with state boards, providers, and internal stakeholders as needed.
- Identify additional insurance coverage needs, including state-specific requirements, and coordinate next steps with the appropriate owner.
- Process provider enrollment applications for government and commercial insurance networks to secure in-network status.
CROSS FUNCTIONAL COLLABORATION
- Work closely with HR, Recruiting, Credentialing, Scheduling, Clinical Optimization, Partner Success, Revenue Cycle, and partner account stakeholders.
- Escalate workflow delays, incomplete provider action items, partner-specific blockers, scheduling concerns, or credentialing risks to the appropriate internal teams.
- Promote consistent communication between internal departments so providers move efficiently from new hire status to active deployment.
- Receive, track, and follow up on OPPE/FPPE requests in partnership with Care Navigation and Clinical teams.
QUALIFICATIONS AND CORE COMPETENCIES
- Experience in healthcare operations, credentialing coordination, or related administrative leadership.
- Strong understanding of credentialing workflows, healthcare staffing processes, and partner facility requirements preferred.
- Experience working with external partners, healthcare facilities, client accounts, or provider groups preferred.
- Excellent verbal and written communication skills with the ability to explain requirements clearly and drive follow-up to completion.
- Strong organizational skills and ability to manage multiple providers, priorities, timelines, and stakeholders at once.
- Comfort working cross-functionally with Recruiting, HR, Credentialing, Care Navigation, Clinical Operations, Partner Success, and partner-facing teams.
- Proficiency with workflow tracking systems, credentialing platforms, scheduling tools, and Microsoft Office or similar applications; experience with credentialing platforms preferred.
- Core competencies include provider relationship management, partner success support, credentialing and onboarding coordination, recruiting and pipeline awareness, scheduling alignment, problem solving, escalation, attention to detail, and urgency around rate-limiting steps.
- Experience with primary source verification, hospital/facility credentialing applications, affiliation records, state board coordination, and OPPE/FPPE tracking preferred.
KEY PERFORMANCE METRICS
- 95% of providers receive outreach within 3 business days of credentialing platform profile creation, and 90% complete the initial onboarding conversation within 5 business days.
- 95% of credentialing requirements, missing items, and rate-limiting issues are documented, updated, and escalated within 1 business day of identification.
- Maintain timely tracking of licenses, DEA/CDS, facility privileges, reappointment/recredentialing timelines, and other expirable.
BENEFITS:
- Full health and wellness (Medical, Dental, Vision)
- Flexible spending account
- 401K with 4% match
- Company paid life insurance
- Voluntary life/AD&D, short/Long term disability
- Positive work environment/culture
- Company paid holidays
- PTO
