Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

As Litigation and Compliance Counsel, you will play a key role in overseeing Genesys’ worldwide litigation docket and strengthening the company’s global compliance program. You will work closely with a broad range of business teams, including finance, human resources, IT, product, and operations, to help resolve legal and regulatory issues that enable the business to scale and grow.

This role requires a proactive and engaged approach, with the ability to work cross-functionally both internally and externally. You will provide strategic legal guidance across pre-litigation disputes and adversarial matters, while also supporting day-to-day legal risk assessment and compliance initiatives. You will operate in a fast-moving, technology-driven environment where practical, business-focused solutions are essential.

At Genesys, we build technology that enables organizations to deliver more empathetic and personalized customer experiences. In this role, you will help ensure that innovation is supported by strong legal and compliance foundations.

Key Responsibilities:

• Own the end-to-end management of global litigation matters, driving strategy, execution, and resolution across jurisdictions

• Lead outside counsel relationships, ensuring alignment on case strategy, performance, and cost efficiency

• Drive internal investigations by gathering evidence, interviewing stakeholders, and shaping defensible legal positions

• Influence pre-litigation strategy to reduce risk exposure and improve resolution outcomes

• Partner cross-functionally with business leaders to provide actionable legal guidance on disputes and regulatory matters

• Strengthen and scale compliance programs, including policies, procedures, and governance frameworks

• Monitor global regulatory trends and translate insights into proactive risk mitigation strategies

• Enable the business to scale by aligning legal risk management with operational and product innovation goals

Required Qualifications:

• Juris Doctor from an accredited law school and active bar membership in good standing in a US state or territory

• Minimum of 8 years of legal experience across a combination of private practice and in-house environments

• Substantial litigation experience within a government agency, leading law firm, or major technology organization

• Strong ability to collaborate across functions including finance, HR, privacy, IT, sales, and product teams

• Demonstrated expertise in regulatory compliance, privacy, and technology-related legal matters

• Proven ability to navigate complex legal and regulatory environments with sound judgment

• Experience managing multiple high-priority matters in a fast-paced environment with minimal supervision

• Strong track record of building trusted relationships with internal stakeholders and external partners

Preferred Qualifications:

• Experience supporting international business operations and cross-border legal matters

• Deep understanding of legal and regulatory frameworks within the technology industry

• Demonstrated ability to operationalize compliance programs at scale

• Strong business acumen with the ability to translate legal complexity into practical guidance

#LI-Remote

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

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Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.