Creative Trafficker/Project Manager

Site: Mass General Brigham Incorporated

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

Job Summary

Mass General Brigham is seeking an experienced Creative Trafficker/Project Manager to support the day-to-day operations of a high-performing, fast-paced in-house creative team. This role is ideal for someone with agency experience who excels at organizing complex workflows, managing multiple priorities, and ensuring creative projects move seamlessly from intake through final delivery.

The ideal candidate is highly organized, detail-oriented, proactive, and calm under pressure. They possess exceptional communication skills, thrive in cross-functional environments, and have a deep understanding of creative operations, resource management, and production workflows. Expert-level proficiency with Adobe Workfront is highly desirable, as this individual will play a critical role in managing projects, workflows, reporting, and process optimization within the platform.

This role partners closely with Creative, Marketing, Communications, and leadership teams to prioritize work, manage resources, improve operational efficiency, and ensure projects are delivered on time, on budget, and aligned with organizational goals.

 

• Bachelors Degree in a related field of study required. Equivalent experience may be accepted in lieu of degree.

• 5+ years of experience in project management, creative operations, or traffic management within a creative, marketing, or agency environment.

• Agency experience strongly preferred.

• Expert-level experience with Adobe Workfront is strongly preferred, including project creation, workflow configuration, dashboards, reporting, resource management, and user collaboration.

• Demonstrated experience supporting creative, marketing, or brand teams in a fast-paced, deadline-driven environment.

• Strong understanding of creative development and production workflows across print and digital channels

• Excellent organizational, communication, facilitation, and problem-solving skills.

• Experience collaborating with cross-functional teams and managing competing stakeholder priorities.

• Experience using AI-enabled productivity and workflow tools to improve team efficiency is highly desirable.

Key Responsibilities

• Manage the intake, prioritization, scheduling, and trafficking of creative projects from request through final delivery.

• Serve as the primary administrator and power user of Adobe Workfront, ensuring accurate project setup, workflow management, reporting, dashboards, and resource allocation.

• Build and maintain detailed project plans, timelines, production schedules, and status reports within Workfront.

• Lead project kickoff meetings and facilitate ongoing communication among creative teams, stakeholders, and leadership throughout the project lifecycle.

• Coordinate with designers, writers, proofreaders, and stakeholders to ensure projects stay on track

• Monitor team capacity and proactively recommend resource adjustments based on workload, priorities, and deadlines.

• Identify risks, bottlenecks, or shifting priorities and proactively recommend solutions

• Ensure creative deliverables are reviewed, approved, and delivered accurately and on schedule

• Continuously evaluate and improve project management processes, workflows, and operational efficiencies.

• Support production logistics, digital asset management, and vendor coordination as needed.

• Leverage AI-powered productivity tools, including Microsoft Copilot, to improve project tracking, communication, documentation, reporting, and workflow efficiency.

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What Success Looks Like

• Creative projects move smoothly, efficiently, and on schedule

• Adobe Workfront serves as a reliable, accurate source of truth for project tracking, resource management, reporting, and workflow visibility.

• Stakeholders have clear visibility into project status, priorities, timelines, and deliverables.

• Creative resources are effectively allocated, maximizing team capacity and productivity.

• Processes are standardized, scalable, and continuously improved to support evolving business needs.

• Creative teams are supported with thoughtful coordination and proactive communication

• AI tools such as Microsoft Copilot are thoughtfully integrated to enhance project management, documentation, communication, and workflow efficiency.

Working schedule:

• Full time, remote Monday - Friday, eastern standard business hours.
• Remote working hours require a quiet, secure working station.

 

 

Remote

 

399 Revolution Drive

 

40

 

Regular

 

Day (United States of America)

 

Pay Range

$79,560.00 - $115,720.80/Annual

 

Grade

7

 

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

 

0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

 

Mass General Brigham Competency Framework