Operations Systems Manager

Tailwind Group is a top twenty owner and manager of off-campus student housing and brings a wealth of knowledge to the industry. We are committed to creating and sustaining a workplace culture that is second to none. We strive to fight for the highest possible good of the people that matter most, including our team members! Attracting and retaining the most talented and passionate individuals in our industry is an ongoing objective at Tailwind Group. We would love for you to join our team! 

The Operations Systems Manager is primarily responsible for managing, optimizing, and implementing systems and processes to provide high-level support across the company and portfolio. A successful Operations Systems Manager will play a pivotal role in driving operational excellence and efficiency across the organization by developing relationships with employees, providing cross-functional collaboration to achieve strategic goals, and understand that this role is critical to the operation of Tailwind Group. 

This is a full-time position working a standard schedule, Monday - Friday from 8:00am - 4:30pm. Nights or weekends may be required from time to time dependent on business needs.

The compensation range for this position is $76,200 - $110,800 plus bonus potential. This range is determined by current market data based on the position requirements and complexities. Final offers of employment will be based on multiple factors including candidate education, skills, experience, and location. 

Benefits & Perks

We strive to provide our employees with the most competitive benefits package in the industry. A few of those benefits and perks include: 

• Medical, Dental, & Vision Insurance for employees and their families 
• Vacation & Sick Leave + 12 Paid Holidays 
• 401(k) with company matching 
• On-the-job training and career development 
• Paid Parental Leave 

Responsibilities & Duties

• Understand standards of property management including Fair Housing laws, Tenant/Landlord rights, and general real estate principles. 
• Aid in the end-to-end execution of critical projects and initiatives that drive the effective implementation and adoption of standards, practices, and processes to promote consistency in Tailwind’s core property management practices.
• Create and introduce operations processes, templates, tools, job aids, reports, and dashboards that support the adoption and implementation of practices and procedures.
• Develop and document standard operating procedures (SOPs) for system-related workflows.
• Assist in the development, implementation, and optimization of operational systems and technologies to support the company’s business objectives. 
• Provide high-level peer-to-peer technical and operational support across all departments and acts as the liaison between properties and the company’s managing software system support team. 
• Lead system conversions for all acquisitions and dispositions: 
• Review preliminary reports for discrepancies or issues and communicate issues and questions.
• Responsible for new property set up.
• Audit, monitor, and ensure compliance with regulatory requirements, organizational standards, and operational processes related to areas of responsibility.
• Identify problems and opportunities such as operational changes or industry developments.
• Partner with the Corporate Operations Team to identify and agree on strategies for effectively implementing standards, practices, and processes.
• Help collaborate across departments on various assignments.

• Bachelor’s degree in business administration or a related field.
• Three or more years of progressive experience in student housing or property management.
• Three or more years of experience working with Entrata software is required.
• Experience managing large-scale systems, implementations, and process optimization initiatives is required. 

Knowledge, Skills, & Abilities

• Demonstrated ability to work in a growing, fast-paced environment managing multiple projects simultaneously. 
• Possess strong administrative, organization, and communication skills.
• Skilled in facility management, budgeting, analytical review of financials, supervision, and business administration.
• Self-motivated and excel at working in a team environment. 
• Ability to have a positive and innovative approach to problem-solving. 
• Proficiency in all Microsoft Office programs: Excel, Word, PowerPoint, and Outlook.

To learn more about our core values, mission, and vision, check out: http://thetailwindgroup.com/.  

A complete list of responsibilities and duties can be provided during the interview process.  

This position is not eligible for Visa sponsorship at this time. Tailwind Group is an Equal Opportunity Employer.