Partner Support Consultant

About the team

Our Partner Support Team works directly with real estate professionals and internal business partners to provide consultation on Zillow's platform and build a better client experience. You will work with a team focused on troubleshooting technical issues, handling billing inquiries, and educating partners on our products and services through a variety of channels, including inbound/outbound calls, chat, and email correspondence. We provide support to our Partners Monday-Friday (5 am-5 pm PST); Saturday & Sunday (630 am- 5 pm PST).
Our mission in Partner Support is to anticipate our customer needs during conversations and contacts, providing Outstanding Support and becoming an integral part of our Partners’ business. The successful candidate will uphold and contribute to achieving our mission.

About the role

• We provide world-class support to Zillow’s Partners and real estate agents; protecting and strengthening our relationship with them, so they can grow their businesses and achieve their goals 

• Consultants work with real estate professionals daily, addressing issues while anticipating our customer’s needs and maintaining a high level of integrity and customer service. 

• As subject matter experts on Zillow’s products, features, and functionality, and strive to resolve their inquiries the first time they contact us 

• This role requires a flexible schedule, and we are looking for individuals that have weekend availability 

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $21.60 - $34.60 hourly. This base pay range is specific to these locations and may not be applicable to other locations.

In Colorado, Hawaii, Illinois, Maine, Minnesota, Nevada, Ohio, Rhode Island, Vermont, and Virginia the standard base pay range for this role is $20.60 - $32.80 hourly. The base pay range is specific to these locations and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.

Who you are

You have…  

• 1-2 years working in a contact center and work-from-home environment is preferred 

• At least 1-2 years of experience in a customer-facing role understanding the customer is our North Star 

• Demonstrated track record of meeting or exceeding performance targets/goals 

• Experience managing large amounts of customer contacts (inbound and outbound calls, chat, and emails) in a timely manner 

• Proven organizational, and time management skills with the ability to multitask during customer contacts 

You are…  

• Experienced working from home in a designated private space and able to meet the following requirements:  

• You must have access to: 

• A reputable internet provider (ISP) is required; hotspot connectivity is not acceptable 

• Internet speed to support a variety of tools/platforms 

• An Ethernet connection 

• A space where calls may be taken without excessive noise pollution

• Confident and compassionate with both verbal and written communication 

• Adaptable to ongoing changes in process and structure 

• Supportive of your team and striving to consistently treat everyone with respect, compassion, and appreciation 

• An advocate for our Partners and Zillow who is able to go beyond issue resolution to protect and strengthen the relationship

Get to know us

At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality.

Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.

No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.