We are hiring Healthcare Survey Agents to support our client. In this role, agents will conduct outbound calls to hospitals and healthcare clinics to complete brief surveys related to their after-hours and emergency response protocols. Strong communication skills, professionalism, and attention to detail are essential for success in this role.
This is a full-time, remote opportunity for residents of the following states:
AL, GA, ID, IA, IN, KS, LA, MI, MS,, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY
Requirements
Minimum 1 year of customer service/call center or office experience required
Technical savvy able to toggle between multiple browsers & systems using dual monitors
Strong verbal and written communication skills
Self-motivated, dependable, and able to work independently
Must be 18 years of age
Must pass a background check in compliance with state and federal laws
Previous remote work experience preferred
Responsibilities
Make outbound calls to hospitals and healthcare clinics across the U.S.
Conduct brief surveys focused on after-hours and emergency response protocols
Ask approximately 3 standardized questions per call
Accurately document responses during each call using provided systems
Maintain a professional and courteous demeanor with healthcare staff
Follow call scripts and guidelines to ensure consistency and compliance
Handle a high volume of calls while maintaining quality standards
Protect confidential information and adhere to company policies
Communicate any issues or escalations to supervisors as needed
Meet performance and attendance expectations in a remote work environment
Work Schedule & Compensation
Hours: Full-time, 40 hours/week
Shifts: Monday–Friday 11:00am-7:30pm EST
Training: Paid, typically 2 week, Monday–Friday, 10:30 AM –7:00 PM EST
Pay: Starting at $14/hour + $1/hr shift differential for nights/weekends
Status: Full time- Benefit (40 hrs) eligible 1st of month after 60 days
Equipment & Work Environment
Company-provided equipment for full-time, permanent employees
Must have a secure, high-speed internet connection and dedicated workspace
Childcare for anyone 4 years of age and younger is required.
If you're a good communicator and looking for a steady, full-time work-from-home job, this could be a great fit for you
